Administration Manager

Full-time permanent
- Standard office hours
- $35/hr

**About the business**
We are a privately owned and operated residential aged care home that has been operating in Forest Lake since 2000. Our mission is to help and support people to live their best lives and we are looking for people who are passionate about caring for the elderly

At Forest Lake Lodge, we adopt a holistic approach to caring for our residents. This means nurturing and supporting each resident's emotional, physical, spiritual and recreational needs and desires. We believe that all staff play a vital role in this and so we are looking for team members who can help us to achieve our mission.

We have lots of different cultures in our home and value everyone's individuality. Whilst definitely not mandatory, we would love to hear from you if you speak any level of Vietnamese.

**Benefits and perks**
- Forest Lake Lodge has Employee Development plans in them we acknowledge personal and professional goals as well as a pathway to achieve them.
- Forest Lake Lodge is located near shops and public transport.
- All staff has access to novated lease options for a vehicle.

**About the role**
- Permanent Full-Time.
- Manage a team of 2-3 administration staff.
- Oversee and maintain all administrative functions including HR and rostering.

**About you**
- Minimum two years’ experience in an administrative management role or related field.
- Previous experience gained in a similar role; aged care experience highly regarded but not essential.
- Previous experience in effectively leading and managing a team to meet objectives.
- Previous experience in servicing the needs and demands of a diverse range of internal professionals stakeholders.
- Technologically fluent.
- Rostering experience, ideally with any rostering software such as Human Force.
- Advanced Microsoft Office skills.
- Capable and energetic leader who can get the best out of your team.
- Ability to deliver in a fast-paced environment.
- Details orientated.
- Effective communication skills. If you speak Vietnamese this would be an advantage.

**Minimum Qualifications**
- Nil.

**Key Responsibilities**
- Oversee the management of the administrative support to the business and assist in providing administrative support.
- Oversee the management of the staff roster in coordination with the Administration Officer.
- Manage a small administration team to ensure quality of work and time sensitive work is completed, and that administrative support provided is efficient, effective and conducted in accordance with company policy.
- Provide direction to administration team members including the delegation of tasks.
- Develop and maintain a competent team through recruitment, training and development, coaching and performance management of team members.
- Manage the replacement of staff in accordance with the agreed policy and standard procedure, managing availability, escalating concerns where required.
- Attend weekly meetings with the General Manager.
- Generate reports, memos, letters and other documents for the facility.
- Conduct research and create presentations and reports for board and other committees.
- Answer queries from residents, families, visitors, and staff
- Provide a high level of customer service.
- Maintain confidential staff HR documents and contracts.
- Maintain and update organisation databases and documents.
- Distribute and store correspondence.
- Meet competing deadlines in a fast-paced quickly changing environment.
- Proactively approach problem solving and demonstrate strong decision-making skills.
- Provide leadership to build relationships crucial to the success of the organisation.
- Maintain discretion and confidentiality in relationships with all relevant personnel.
- Other duties as directed.
- Abide by the Code of Conduct.
- Stay up to date with training.
- Any other duties as required.
- Positively contribute to our plan for continuous improvement, with your feedback we make things better

If you have any questions in relation to this role please contact Danielle on 07 3278 9486 ext 1227 or Rainne on ext 1226.