Customer Care Consultant

1 week ago

Springvale, Australia Sharp & Carter Full time

12 month fixed term contract | Potential to extend to perm
- WFH Flexibility 2 days in office - 3 days from home | Springvale location
- $65,000-$70,000 + Super - Excellent perks and culture

**About the Role**

If you are looking for a fast paced and varied role as well as hoping to expand your customer service experience within a 12 month fixed term contract, this could be the role for you

**This is a 12 month fixed term contract**

**WFH flexibility 2 days in the office | Springvale location**

**Responsibilities**

This is a role that will be split between home and office supporting the Customer Service team.

3 days at home and 2 days on site in their office in Springvale.
- Process client orders and other questions in a timely and effective manner in order to ensure a great customer experience.
- Respond to internal and external questions about product availability, pricing, delivery timelines, and order status in a timely and accurate manner.
- Communicate with employees from various departments within the company, such as manufacturing, warehousing, transportation, and distribution, to confirm order status and address customer complaints and credits.
- Enter information into databases or other computerised systems to keep customer records up to date, to track the progress of orders, deliveries, or activities, and/or to create sales reports and statistics.
- Identify areas and procedures within the customer journey that may be enhanced by delivering a continuous improvement attitude.
- Other ad hoc duties as per directed

**Skills and Experience**
- 1-2 years' experience in a similar customer focused role
- Ability to perform under pressure & can manage time well
- Ability to build and develop rapports with internal and external customers
- Ability to prioritize competing enquiries and priorities
- Attention to detail
- Strong written and verbal communication skills
- Intermediate Computer & MS Office skills
- Customer & Quality Focused
- Team Player with a Positive, Can Do attitude - willing to learn and support in anyway
- Problem Solving Skills
- SAP experience advantageous, but not essential

**About our Client**
Seeking a dynamic and engaging Customer Service Officer to join an ASX listed company. This is a newly created position due to internal growth and an excellent career development opportunity in Springvale.

To apply, please click on the link below. Additionally, please phone Georgia Campbell on 0423 225 867 for more info.

  • Customer Care Consultant

    2 weeks ago

    Springvale, Australia Southern Metropolitan Cemeteries Trust Full time

    **ABOUT US**: We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference....

  • Customer Support Consultant

    6 days ago

    Springvale, Australia Southern Metropolitan Cemeteries Trust Full time

    **ABOUT US**: We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day. As part of our...

  • Veu Program Sales Representative

    2 weeks ago

    Springvale, Australia Bangera Consultant Pty Ltd. (BCP) Full time

    **About Us**: Bangera Consultant Pty Ltd. is a leading provider of energy efficiency solutions committed to helping businesses and households reduce their energy consumption and environmental footprint. We are an accredited participant in the Victorian Energy Upgrades (VEU) program, offering incentives for energy-saving upgrades to eligible customers. **Key...

  • Customer Support Consultant

    3 days ago

    Springvale South, Victoria, Australia Southern Metropolitan Cemeteries Trust Full time $60,000 - $90,000 per year

    Job DescriptionPosted Sunday 7 September 2025 at 2:00 pmThe RoleJoin us as a Customer Support Consultant in Funeral Services, where you will play a pivotal role in ensuring the seamless coordination of burial, cremation, and funeral services across our cemetery locations. This is a full time position where you will be the first point of contact for funeral...

  • Funeral Services Customer Support Consultant

    2 days ago

    Springvale, Australia Southern Metropolitan Cemeteries Trust Full time

    **ABOUT US**: We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day. **ABOUT THE...

  • Customer Solutions Consultant

    1 week ago

    Springvale, Australia Adaptalift Group Full time

    Proudly Australian Owned and Operated Company | Career Progression Opportunities - Permanent Role | Competitive Salary Package - Springvale Location | Great Team Culture | Supportive Management **The Role** An exciting new opportunity currently exists for a motivated customer service driven individual to join our Customer Solutions Team! Based at our...

  • Disability Employment Consultant

    2 weeks ago

    Springvale, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Disability Employment Consultant

    1 week ago

    Springvale, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Customer Service Consultant

    7 days ago

    Springvale, Australia Adaptalift Group Full time

    Proudly Australian Owned and Operated Company | Career Progression Opportunities - Permanent Role | Competitive Salary Package - Springvale Location | Great Team Culture | Supportive Management **About Us**: At Adaptalift Group, we are proudly supporting Australian industry by keeping goods moving. We exclusively distribute some the world’s best forklift...

  • Senior Banking Consultant, Springvale VIC

    5 days ago

    Springvale, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Senior Banking Consultant, Springvale VIC Department: AR Branch Network Division: Australia Retail Location: Springvale About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...