Client Services Specialist

1 week ago


South Yarra, Australia Lex Medicus Full time

**Company Description**
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
- Client Services Specialist is the front line of customer interaction. The Client Services Specialist supports customers through the booking of appointments, building strong relationships and rapport with key clients, cross-selling of services, management of special requests, handling of queries and support with using our online portal; all whilst delivering an exceptional customer experience. The Client Services Specialist role is pivotal to the smooth running of the business through the management of appointments, bookings, document management, report tracking, building relationships with assigned accounts, achieving key KPI targets, and vendor/visitor control._
- Building relationships with assigned accounts
- Manage all facets of appointment booking including support with special requests and opportunities to provide additional services
- Build sustainable relationships, connections and trust with customers & experts through open and interactive communication, resolution of issues and delivering on promises
- Supporting the National Operations Manager with ad hoc tasks
- Work collaboratively with all departments to support customer and expert needs
- Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
- Generate sales leads that develop into new customers;
- Cross-sell experts and specialties to customers;
- Manage all aspects of the bookings process via Salesforce;
- Assist in training lawyer/insurers/experts in the use of Salesforce as required;
- Manage all aspects of appointments - file and client throughout.
- Regular communication with General Manager;
- Communicate effectively with File Team and QA;
- Adhere to quality standards as per SOPs.
- Competency in document management capabilities
- Keep up to date with key administrative knowledge in order to provide effective support as requested;
- Participation in regular business development updates and training as part of weekly team meetings;
- Promotion of Lex Medicus on social media;
- Attending Lex Medicus seminars, functions and training days as required;
- Business development communications with lawyers and clients.
- Managing Expert availability and supporting their needs in order to enhance their experience
- Ensure that facilities are suitable for expert needs;
- Identify risks and opportunities relating to service with experts;
- Identify risks and opportunities in experts’ schedules.
- Build rapport with experts, identifying and assessing their needs to achieve satisfaction and retention
- Promote and support practices that are inclusive, responsive, safe and accessible.

**Qualifications** Qualifications and Experience**

**Specific Knowledge and Skills**
- Legal, insurance or medical industry experience - highly regarded
- Commercial acumen and genuine enthusiasm to build relationships and provide excellent customer service.
- Strong organisational and time management skills
- Strong team player
- Excellent communication skills and ability to negotiate successful outcomes with customers
- Attention to detail
- Professional & immaculately presented
- Adaptable and reliable

**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.



  • South Yarra, Australia Lex Medicus Full time

    **Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Lex Medicus is an established premier international provider of...


  • South Yarra, Australia Foundr Magazine Full time

    **Who We Are** Foundr is an industry-leading ed-tech company helping today’s founders build tomorrow’s leading businesses through our courses, content, and community. We work with the most successful entrepreneurs alive, distilling their proven frameworks into actionable advice for the millions around the world who interact with our content each...


  • South Yarra, Australia fibreHR Full time

    **About the Client** Our client is a successful, award-winning film production and content studio. Founded in Melbourne, they work with some of the biggest brands across Australia, from fashion and lifestyle to corporate clients. Their highly-skilled and tight-knit team deliver discerning, unique storytelling and intelligent strategy for digital and...


  • South Yarra, Australia Lifecare Full time

    **About the role** Lifecare Prahran Sports Medicine is seeking a friendly Client Services Officer (Receptionist) to join our dedicated team and positively contribute to the exceptional care of our patients. This is a **casual** role working 10-12 hours plus per week to support our Allied Health team in the Prahran clinic. You will be answering and...


  • South Yarra, Australia MedHealth Full time

    **Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Lex Medicus is an established premier provider of independent...


  • South Wharf, Australia DCA Careers Full time

    Excellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis Our Business DCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative...

  • PPC Specialist

    2 weeks ago


    South Yarra, Australia King Kong Full time

    Dear PPC Wizard, If you’ve been searching through countless lifeless job listings on Seek Almost slipping into a deep coma from the “We’re looking for a highly experienced Paid Media Specialist... blah blah blah” job adverts And you’re looking for an exciting opportunity to join the fastest growing digital agency in the country Then this will...


  • South Yarra, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...


  • South Yarra, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...


  • South Yarra, Australia Linq HR Full time

    **Job Information**: Industry **Recruitment/Employment Firm*** Work Experience **5+ years*** Salary **70-80 K*** City **South Yarra*** State/Province **Victoria*** Country **Australia*** Zip/Postal Code **3141*** **About us**: - Australian Employment Specialists - We are a small Human Resources Consulting firm specialising in employment...