Manager Ctp Programs and Innovation

Are you interested in a role where you’ll help give our customers the best possible solutions? Where you’ll help drive innovation within Personal Injury

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities.

For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need.

We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual

**Are you interested in a role where you’ll help give our customers the best possible solutions? Where you’ll help drive innovation within Personal Injury**

We are recruiting a Manager, CTP Strategy, Programs and Innovation role, reporting to a National Manager, Injury Management and Programs where the purpose of the role is to drive and coordinate the delivery of innovation programs and transformation projects that will help support our Long Tail claims and Personal Injury division; You’ll also manage a team of 2-4 people.

**Responsibilities in the role**:

- Develop, lead, and execute projects and initiatives to maximise social, health and commercial outcomes, achieve outperformance, and gain access to the NSW Scheme Innovation Bonus
- Develop, lead, and execute SIRA innovation submissions and any appropriate response or reply to deliver interim and final NSW scheme Innovation Bonus approval.
- Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities, and development opportunities are apportioned equitably, creating a focused, capable, and engaged team.
- Drive project success through collaborative leadership of stakeholder engagement and commitment to deliverables within the scope of agreed time frames.
- Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge, or authority of team members, identifying root causes, as applicable, and participate in the process of recommending and implementing nationally approved improvement initiatives.
- Monitor and ensure procedures are compliant with AAL, the Code of Practice and other regulatory standards, and are followed correctly and service standards achieved.
- Drive consistent delivery of Allianz customer centric culture across Injury Management, Health and Wellbeing within the Long Tail Claims business, in line with the Allianz Customer Experience Principles and strategic Scheme imperatives.
- Lead and contribute to collaboration and knowledge sharing opportunities cross-divisionally within PI to support leveraging of experiences, resources and initiatives which support the business' vision and strategic direction

**Important to your success**:

- You’ll have a strong background in Personal Injury insurance, including NSW CTP scheme. Highly desired is an understanding of motor accident guidelines innovation support.
- You’ll have prior experience as a Team Manager or similar leadership role where you’ve built high performing teams,
- Demonstrated track record of successfully leading and delivering strategic innovation projects within time, budget and resource constraints and sustaining outcomes
- Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
- Demonstrated understanding of strategy development and can work with multiple teams and divisions to align department strategy with organisational vision, translating vision to action to achieve desired results.
- Demonstrated ability to build effective relationships internally and externally with clients, intermediaries and third-party service providers.
- Ability to interpret complex information and respond by developing appropriate actions.
- Excellent verbal and written communication skills, including a high level of presentation skills, capable of communicating with clarity, impact, and influence

**What's on offer?**
This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth.

You’ll be given the opportunity to make a meaningful impact on how we do things. We embrace change and are committed to transforming the industry so our customers can live life to the fullest

Feel inspired to bring your innovations and ideas to the table and reimagine the personal injury world.

Feel supported to give something a go - try different things, take on new responsib