Implementation Team Lead

First Things First - What We Can Offer You
- Leave to foster personal connections, health & overall well-being
- Employee Assistance Program
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time
- Talent Referral Program - get rewarded for referring a friend to join our team
- Casual dress and relaxed office environment
- Fun team camaraderie and events
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- A range of other fantastic benefits
- Check out our website for more about working at Simpro Group

The Job

The Implementation Team Lead oversees team day-to-day operations and supports direct reports as a people manager with coaching, development and performance management. Team leads provide guidance and best practice mentorship on both implementation principles and product technical knowledge.

Aroflo is a subsidiary of the Simpro Group

What You’ll Do- Provide operational oversight and day-to-day support for all direct reports and support to business unit leadership as required.- Transparently align and collaborate with the leadership team including regular reporting on team metrics, goals, operational KPIs and OKRs.- Drive team performance, contributions and adoption of the Simpro Groups Rally Cry & Defining Objectives.- Mentor, coach and provide development opportunities for direct reports. Includes but not limited to regular 1:1s, team meetings, and observations.- Triage and address customer challenges, complaints and direct report concerns, and escalate as required.- Maintain an advanced knowledge of products and services.- Build and maintain relationships with other areas of the business and the wider Simpro group.- Approve absence requests, expenses, travel and collaborate with the leadership team on any performance management issues, as well as complete annual performance reviews.

What You’ll Bring- Proven experience in a SaaS or tech-focused environment, managing and developing high-performing teams.- Ability to oversee multiple projects with competing deadlines, demonstrating exceptional organizational and time-management skills.- Strong understanding of SaaS implementation processes and methodologies, and a proactive approach to learning and staying up-to-date on product changes.- Excellent written and verbal communication skills, with the ability to convey information clearly to clients and team members at all levels.- A strategic approach to resolving customer issues efficiently and empathetically, ensuring customer satisfaction and loyalty.- Familiarity with tracking and analyzing KPIs and performance metrics, with a strong ability to use data to drive continuous improvement.- Ability to foster a team culture of mutual support, collaboration, and shared success, both within the team and across departments.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply..

Visit

to learn more about us and our values.
- _Please note, no agencies will be accepted in the recruitment of this role._

Welcome
- Welcome to Simpro Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together

About Us
- Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worl