Desktop Support Officer

At **Invetech**, we are all about revolutionizing healthcare by developing products that make a difference in people’s lives We are global innovators, product realization partners, creators of breakthrough products and custom automation systems.

With over 30 years of experience within a range of healthcare market sectors, we blend creativity, commercial know-how, and technical acumen to help our clients create success. We are regarded as an employer of choice for those who want to make a difference in the industry.

We have an exciting opportunity available for an experienced **Desktop Support Officer** who has a strong customer service focus and excellent interpersonal skills to join Invetech.

**What you will deliver**

As a **Desktop Support Officer**, you will have a high-level attention to detail, exceptional organisational skills and the ability to hit the ground running. In addition, you will:

- Perform allocated day-to-day support tasks.
- Maintain network accounts for associates.
- Support the deployment and maintenance of all IT equipment.
- Rectify general PC, printer and associated general network faults.
- Support IT infrastructure improvement activities.
- Update relevant desktop documentation in a timely manner to ensure the correct procedures are followed.
- Software licenses management.

**What you will bring**

You will have appropriate formal IT Qualifications and 8 years’ experience supporting a primarily Windows environment with over 200 users. In addition, you will bring:

- Dell computer hardware expertise - Latitude laptop, Mobile Precision Workstation, Optiplex Desktop and Precision Workstation.
- Lenovo hardware expertise - T14/P15 Laptop.
- General computer hardware expertise.
- High level Windows desktop troubleshooting - Windows 10 and 7 Pro and Enterprise.
- PC management including software deployment and patch management using ManageEngine Endpoint Central.
- File restore using Windows Previous Versions and Commvault Complete Backup & Recovery for Virtualised Environments.
- Familiarity with fundamental network technologies - Ethernet, TCP/IP, NAT, DNS, DHCP, HTTP, SMTP etc.
- Microsoft Office 365 Application deployment, support and configuration with expertise in Outlook, Teams, Word, Excel, PowerPoint, OneDrive and Microsoft Multi-Factor Authentication.
- Apple iPhone, iPad and Android mobile device expertise.
- Telstra mobile account management including reporting using T-Analyst.
- Avaya Aura Telephone system general support including 9608G handset and B189 conference phone hardware expertise.
- Knowledge of a business system similar to the Fortive Business System.
- PC vulnerability detection and reporting using Rapid7 Nexpose and Insight Agent.
- Expertise in deploying and troubleshooting Trend Micro OfficeScan 11.
- Expertise in deploying and troubleshooting Carbon Black Response Sensor and Carbon Black Cloud Sensor.
- Jira Server account management.
- Jama Contour Server account management.
- Microsoft SharePoint management and configuration - site creation, user account management and security permissions.
- Cisco AnyConnect VPN Client installation and troubleshooting.
- RSA SecurID account and Radius profile management.
- Druva InSync deployment and management.
- Trend Micro Full Disk Encryption deployment and management.
- Zoom Meetings deployment (PC and mobile), account management, configuration and troubleshooting.
- Polycom RealPresence Group 310 videoconferencing hardware support and configuration including integration with Zoom Meetings.
- Lenovo Thinksmart Hub Microsoft Teams Room expertise.
- General meeting room hardware installation, support, usage and configuration including Dell projectors, TV mounting, webcams and Jabra speakerphones.
- Zscaler ZApp deployment.
- SolidWorks and SolidWorks PDM deployment, support, management and configuration.
- Management of helpdesk tickets using Spiceworks Helpdesk and ServiceNow.
- Virtual Server management using VMware VCenter 7.
- Deployment and support of Siemens NX 10 and 12.
- Industry specific software support knowledge. I.e.CAD, PRONTO, Visual Studio
- Knowledge of VMware or equivalent virtualization technologies
- Experience in remotely supporting multiple international sites

**Why you should apply**

If you are looking to join a growing organization going through an exciting transformation, joining Invetech as a **Desktop Support Officer** may be just the right thing for you.

Invetech recognizes the value of an inclusive and diverse work environment. We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age.

**Salary**: $67,000.00 - $68,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mount Waverley, VIC 3149: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- supporting a primarily Windows environment with 200+ users: 8 years (r