Client Service Manager

**Who we are**

We have a national presence with clients and colleagues located across Australia.

We pride ourselves on using the latest web technologies and working on exciting, fun and diverse projects - small and large We're looking for passionate people who are willing to learn, design and contribute to build the best.

Mudbath HQ is located in Newcastle, NSW with offices in Sydney and Melbourne. If you are not already in Newcastle, we welcome you to relocate. Newcastle combines the benefits of a regional city on the coast with a thriving tech community. We base ourselves in Newcastle because we love it here. Otherwise join us working hybrid or remotely as part of our well connected distributed team based across Australia. We offer office-based, hybrid and remote working as part of Mud Flex.

**About the Role**

As the Client Service Manager at Mudbath your focus is on Strategic Consulting, Solution Selling and Relationship Management to maintain and grow relationships with our key clients.

What would make you successful:

- Demonstrated Relationship and/or Account Management experience in a digital agency or similar industry in addition to driven Business Development for existing and new business
- Manage client relationships including networking and leading engagements to identify and grow new opportunities
- Work with project team leads to ensure quality strategy and products are the end result
- Analyse client requests and requirements to produce workable solutions in a consultative approach when offering new & existing product opportunities
- Consult with clients on digital products and roadmaps to provide technical support to customers in pre sales and post sales environment
- Project manage the onboarding of new clients and attend to client enquiries
- Assist in planning of ideas, timelines and progress to ensure accurate information is delivered back to the client throughout the project
- Build meaningful relationships with clients, built on trust and reliability
- Represent the voice of the client with internal stakeholders by provide rolling client feedback to help continually improve our services
- Strong interpersonal skills to manage internal and external stakeholders with sound communication skills both written and verbal
- Ability to manage a portfolio of clients across different industries and technologies including networking and sales
- Assist with high priority requests and issue escalation as needed.
- Experience as a Portfolio/Program Manager or Product background is highly desirable.
- A true team player working as part of cross functional teams who demonstrates our values of; Be better together, Own it, Communicate openly, Fail Fast, Bring good vibes, everyday.
- Willingness to learn and continuously grow product knowledge across the technologies and systems we work with.
- Ability to communicate clearly and impactfully with internal and external stakeholders across projects to understand technical needs and solutions.
- Drive personal continuous improvement and update job knowledge by studying state of the art tools, programming techniques and equipment.

**More about Mudbath**

We're a diverse, vibrant and inclusive team eager to learn, evolve and build great products for our clients by living our values of Be Better Together, Own it, Communicate Openly, Fail Fast, Bring Good Vibes.

We focus on developing careers and providing long-term professional growth through the opportunity to work on different projects and experiences, plus achievements gained from a forward thinking, innovative team. We’re big on culture and look out for each other, celebrate our wins and reward contributions and commitment with a wide range of initiatives, dedicated time for training, plus awesome virtual and in-person team events including Mud Lunches, Mud Drinks, Mud Poker Nights, Lunch & Learns.