Client Support Specialist

1 week ago

Queanbeyan, Australia Argyle Housing Full time

**Introduction**:
About Argyle Housing

Argyle Housing has recently gone through an exciting organisational restructure to achieve our goal around becoming a more client-focused, not-for-profit, housing organisation. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can map their journey to achieve it. While we provide the bricks and mortar, it is who is inside that matters.

Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living.

About you

In this role you will help us deliver high levels of client satisfaction, demonstrate behaviours that reflect our values towards our colleagues, clients and community.

We are committed to assisting our clients and their communities to achieve a better future across 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

**Description**:
The Role

The Client Support Specialist based in our Common Ground office in Gungahlin operates as the key point of contact for clients in Queanbeyan on key aspects of tenancy management, and coordinates support services and community participation programs to ensure long term and sustainable tenancies are built in the community.
- Providing support to our clients who are dealing with homelessness and complex needs
- Working closely colleagues, stakeholders and external support providers
- Following guidelines outlined in the Tenancy Act
- Actioning client rent arrear reports
- Achieving KPIs as agreed with your manager

**To ensure success in this role, you will demonstrate**:

- Experience in the community sector such as case management, case work(child protection/disability)
- Experience in community housing coupled with an understanding of issues affecting socially disadvantaged groups and those with complex and challenging housing needs
- Experience managing a case load or portfolio of tenancies
- Excellent written and verbal communication skills
- Sound knowledge of Office 365 and software operating systems
- Current Australian driver's licence

**Skills and Experiences**:
A few benefits of working at Argyle Housing

Generous above award salary
35 hour working week
Not-for-Profit salary sacrifice options
Flexible working arrangements
Recognition program
Wellbeing allowance
17.5% leave loading
Access to EAP counselling service

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.

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