Client Service Officer

Division: Southern HDDSEM- Location: Queanbeyan, NSW, AU, 2620- Req ID: 58764**Client Service Officer**

Our clients come from all walks of life and so do we.

We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.
- **Temporary Full Time Vacancies are available**:

- **Location: Batemans Bay, Goulburn, Queanbeyan and Bega**:

- **Talent Pool will also be created for Southern NSW locations to** fill any temporary or ongoing vacancies as they arise****:

- **Clerk Grade 2/4, Base Salary range $71,926 - $83,211 pa plus superannuation & annual leave loading**:

- **Opportunities for learning, development, and internal career progression.**:

- **Generous leave entitlements including Flex Leave**.

**_Inclusion and Diversity lies at the heart of how we recruit:_**

**_We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups._**

**About the Department**

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.

**About the Agency**

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

**About the Role**

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

As a Client Service Officer, you will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.

You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

**Tenancy Team**:

- Visiting Tenants in their homes on a regular scheduled basis.
- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.

**Access and Demand Team**:

- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- Supporting outreach services in local communities and homelessness initiatives.

This is a highly valued role within our agency. There will be something new to accomplish every day working with a range of social housing tenants and applicants and their advocates in a solution focused environment

**Essential Requirements**:
Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
- Ability to work independently and manage your own work. Including working both independently and within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence, and continuous improvement.
- Client service skills with an empathic approach to clients.
- A strong commitment to customer service.

**Other Information**:
A Talent Pool will be created for future ongoing and temporary roles for Southern NSW locations and is valid for a period of up to 18 months.

For detailed information on the key accountabilities and capability framework, please.

**What we can offer you**:

- Opportunities for learning, development, and internal career progression.
- DCJ invests in the professional development of their employees.
- Role specific training is available to all new employees to support them to feel confident in the work they do.
- 4 weeks annual leave per year of service
- Generous salary packaging options and ot