Level 1 Support Officer

7 days ago


New Farm, Australia Hays Full time

Level 1 Support Officer | Short Term Contract | Immediate Start

**Your new company**

Hays Technology is partnered** exclusively** with a leading vendor management and procurement software company based in Brisbane to fill 2 short-term contract roles in their **IT Support team** for an ASAP start.

**Your new role**

Responsibilities will include:

- Collecting, vetting, and prioritising reported problems
- Over-the-phone troubleshooting and user assistance
- Communicating system updates
- Contribute to building our support processes
- Helping to triage support cases (identifying high priority cases)

Managing customer issues from initial contact through to resolution

**What you'll need to succeed**
- Experience in T1 Support at a minimum
- Must have experience supporting SaaS platforms
- Experience with Salesforce Service Cloud (the support module)
- Able to quickly pick up different technical tools and platforms

Ability to handle difficult situations

**What you'll get in return**
- **$35-$40 per hour + super based on your skills and experience**
- Weekly pay cycles
- No Payroll fees
- Your nominated choice of superannuation fund
Online timesheet submission and approval

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career



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