Team Leader

1 week ago

Ipswich, Australia Queensland Treasury Full time

Working in QRO's Debt Management Centre (DMC), you will lead, motivate, and empower a large team of people to deliver effective and efficient debt recovery outcomes at QRO's Debt Management Centre (DMC) in Ipswich. The DMC manages a high volume of calls, responds to correspondence, and undertakes other debt management activities.
Your typical day as a Team Leader working in the QRO's Debt Management Centre may include:

- Lead a team of approximately 15 Service Officers and Debt Resolution Officers
- Reporting on debt portfolio collection outcomes against established benchmarks to ensure strong productivity whilst maintaining a strong client centric approach
- Facilitate team and individual development and build a positive and participative culture aligned to our values and expectations
- Provide agile, visible leadership utilising advanced problem-solving skills
- Developing and maintaining relationships with internal staff and stakeholders, and
- Participating in weekly Leadership meetings

You will be supported by a positive, constructive team and group leaders as you do your work.
**To be successful in this role you will need to demonstrate**:

- Working knowledge of digital and data technologies/systems.
- Strong interpersonal skills and resilience.
- High level of interpersonal and influential communication skills within a client-focused environment.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
**Job Ad Reference**: QLD/596140/24
**Closing Date**: Wednesday, 23 October 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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