
Team Leader
5 days ago
Join to apply for the Team Leader | Customer Contact | Ipswich role at Bendigo Bank
1 week ago Be among the first 25 applicants
Direct message the job poster from Bendigo Bank
OverviewSenior Talent Acquisition Advisor @ Bendigo Bank | Proactively Sourcing Talent within Customer Enablement
Do you have the drive to shape positive customer experiences? Are you ready to play a pivotal role in developing future talent and deliver real impact every day?
It starts here. With Bendigo Bank… and you.
Closing Date: EOD on 19th September 2025
As a Team Leader in our Customer Contact, you'll play a pivotal role in leading a passionate team to deliver exceptional service across phone and web messaging and your leadership will directly contribute to our commitment to making banking easier for our customers.
Leverage digital tools and platforms to enhance efficiency and customer experience. You'll create a high performing, collaborative culture where people feel supported, empowered and recognised.
You'll help manage daily operations, handle escalations and ensure every interaction is a positive one, deepening our customer relationships. Role model BEN's values, upholding risk, compliance, and quality standards. Develop team members\' skills in navigating digital platforms and utilising self-service channels
Responsibilities- Lead and develop your team to deliver exceptional customer service levels and meet performance targets across mutable contact channels.
- Equipping new onboards with the knowledge, skills and confidence to succeed while supporting a high-performance culture.
- Coach and support the team through regular feedback conversations, development planning and fostering a culture of accountability and continuous improvement.
- Manage daily operations and escalation to ensure efficient workflows, compliance with policies and exceptional customer outcomes.
Onsite requirement: We would like this person to be hands on and work 100% onsite at our Ipswich Customer Contact Centre for the first 6 months (probation period).
After the probation period they can move to a hybrid model of minimum 60% (3 days a week) on site attendance based.
This is a Permanent, Full-time opportunity, consisting of 76 hours per fortnight.
Qualifications / To succeed in this role- Proven experience leading, developing and mentoring customer service or sales teams/individuals.
- The ability to read and act on team reports and make data driven decisions to steer coaching needs across your team to evidence positive change
- Confidence managing daily operations, escalations and team workflows in a fast-paced environment.
- Excellent communication skills and the ability to build trust and rapport quickly.
- Managing performance and productivity to achieve set Business Objectives
- A continuous improvement mindset with a focus on efficiency.
- Strong knowledge of risk, compliance and quality standards.
- Knowledge of BOOST and the BOOST methodology is desirable
We're making better, bigger. And we'll get there with you.
Could you be our newest Team Leader? Now's the time to set your sights even higher - on the future you and the future career you deserve.
Job details- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Finance
- Industries: Banking
Referrals increase your chances of interviewing at Bendigo Bank by 2x
Could you be our newest Team Leader? This is a permanent role in a Customer Team Lead context.
#J-18808-Ljbffr
-
Team Leader
6 days ago
Ipswich, South Dakota, Australia Bendigo Bank Full timeJoin to apply for the Team Leader | Customer Contact | Ipswich role at Bendigo Bank1 week ago Be among the first 25 applicantsDirect message the job poster from Bendigo BankOverviewSenior Talent Acquisition Advisor @ Bendigo Bank | Proactively Sourcing Talent within Customer EnablementDo you have the drive to shape positive customer experiences? Are you...
-
Team Leader
1 week ago
Ipswich, Australia Queensland Treasury Full timeWorking in QRO's Debt Management Centre (DMC), you will lead, motivate, and empower a large team of people to deliver effective and efficient debt recovery outcomes at QRO's Debt Management Centre (DMC) in Ipswich. The DMC manages a high volume of calls, responds to correspondence, and undertakes other debt management activities. Your typical day as a Team...
-
Team Leader
3 weeks ago
Ipswich, South Dakota, Australia Aged Care Resumes Full timeAbout UsAt Ario Care Group, we're passionate about providing quality care and support that empowers individuals to live with dignity, independence, and choice. We work within the NDIS framework to deliver personalised services, and we're looking for a compassionate and motivated Team Leader – Support Worker to help guide our frontline team and deliver...
-
Team Leader
1 week ago
Ipswich, Australia Bendigo Bank Full time $104,000 - $130,878 per yearDo you have the drive to shape positive customer experiences? Are you ready to play a pivotal role in developing future talent and deliver real impact every day?It starts here. With Bendigo Bank… and you.As a Team Leader in our Customer Contact, you'll play a pivotal role in leading a passionate team to deliver exceptional service across phone and web...
-
Team Leader
1 week ago
Ipswich, South Dakota, Australia Welllifeservices Full timeOverviewAre you passionate about empowering others and making a meaningful impact? Do you thrive in a supportive and dynamic work environment? If so, this could be your next big stepCome and join us at Well Life Services We're a vibrant, fun-loving team committed to serving our community and helping people find where they truly thrive. We live by our values...
-
Team Leader
1 week ago
Ipswich, Australia Welllifeservices Full timeOverviewAre you passionate about empowering others and making a meaningful impact? Do you thrive in a supportive and dynamic work environment? If so, this could be your next big stepCome and join us at Well Life Services We're a vibrant, fun-loving team committed to serving our community and helping people find where they truly thrive. We live by our values...
-
Team Leader
6 days ago
Ipswich, South Dakota, Australia Ipswich City Council Full timeOverviewJoin to apply for the Team Leader (Resource Recovery) role at Ipswich City Council.As Team Leader, Collections (Resource Recovery), you will be part of the Waste Services team and responsible for planning and streamlining waste operations, including coordinating domestic and commercial waste collection teams, maximizing customer service and...
-
Team Leader
6 days ago
Ipswich, Australia Ipswich City Council Full timeOverviewJoin to apply for the Team Leader (Resource Recovery) role at Ipswich City Council.As Team Leader, Collections (Resource Recovery), you will be part of the Waste Services team and responsible for planning and streamlining waste operations, including coordinating domestic and commercial waste collection teams, maximizing customer service and...
-
Team Leader
1 week ago
Ipswich, Australia Bendigo Bank Full time $104,000 - $130,878 per yearDo you have the drive to shape positive customer experiences? Are you ready to play a pivotal role in developing future talent and deliver real impact every day?It starts here. With Bendigo Bank… and you.As a Team Leader in our Customer Contact, you'll play a pivotal role in leading a passionate team to deliver exceptional service across phone and web...
-
Care Team Leader
5 days ago
Ipswich, South Dakota, Australia beBeeCare Full time £35,984 - £45,120About the RoleWe are seeking an experienced and compassionate Care Team Leader to join our healthcare team. As a leader, you will play a key role in ensuring that high-quality care is delivered to residents, fostering a positive and supportive environment for everyone.Collaborate with the Clinical Care Manager to develop and implement effective care plans...