Retail Operations Manager

6 days ago

Launceston, Australia BeenSortd Full time

**1,000+ 5-star Google reviews**:

- ** Culture of excellence**:

- ** Make your mark**:

- ** $100K - $120K, plus super, plus incentive**

Established in the heart of Launceston over 100 years ago, Watsons Jewellers is one of Tasmania’s most trusted and respected names in fine jewellery. A proudly family-owned and operated business, Watsons is renowned for its commitment to craftsmanship, quality, and personal service.

We don’t just sell jewellery - we help mark life’s most meaningful moments. From bespoke engagement rings and luxury timepieces to everyday elegance and heirloom restorations, Watsons combines generations of expertise with a deep understanding of our customers' needs. Our team shares a genuine passion for the art and symbolism of fine jewellery, and we take great pride in delivering an experience that is as enduring as the pieces we offer.

Located in the Launceston CBD, our beautifully curated showroom and in-house workshop reflect both our heritage and our dedication to innovation. As we look to the future, we’re excited to continue evolving while staying true to the values that have earned us our reputation.

**And this is your opportunity to potentially join us as our Business Operations Manager.**

**Who are you?**

Well, in addition to 5+ years retail operations experience at the management level, and an enthusiasm for the jewellery and watch industry, it’s likely that people will generally describe you as:

- Articulate and persuasive
- Commercially switched on
- Goal and outcomes-focused
- Comfortable asserting your opinion
- Sociable, while also “mission-focused”
- Comfortable looking for ways to improve processes
- Optimistic - but not rose-coloured glasses
- Decisive and action-oriented
- Comfortable holding people accountable
- A natural and inclusive leader
- You view the world objectively

If that’s you, then we’d love to hear from you

**The role**

Reporting to the business owner, ultimately, you’ll have responsibility for achieving business targets and budgets through and with your people. That’ll include responsibilities such as:

- Setting targets
- Building, maintaining and monitoring performance dashboards
- KPI reporting
- Driving quarterly growth and efficiency
- Maximising margins
- Leading a positive and ‘abundant’ team environment
- Developing individual team capability

**Please be advised that this role will have a start date in early September.**

**Why would you?**

Our business is all about building the right team to take our business in the direction we want to go. We care about our clients, and we bend over backwards to get a positive outcome for them - and that has resulted in a 4.9-star Google rating from over 1,000 delighted customers You’ll be given full autonomy to bring about best practice and will be paid generously with a base package of $100K-$120K (dependent on experience) plus super, plus an incentive component.

Watsons Jewellers is an Equal Opportunity employer and we encourage all suitably experienced individuals to apply.

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