Customer Service Rep

We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
- What YOU WILL EXPERIENCE IN THIS POSITION:
In this position, you will be the member of customer care department who is the internal contact in nVent EFS for the customer and sales representatives in the field; for all processes around quoting, order management and product information.

You will participate in the activities
- Activities
- The Sales support is the primary contact for the customer. All activities are to be executed in an efficient, professional and friendly manner to the satisfaction of our customer within the nVent policies.
- Provide pricing, availabilities of products and due date of orders to customers and sales team.
- Process orders accurately using nVent order management tools and ERP system.
- Management of open orders and compile status reports as required by customers.
- Track and Trace of consignments and follow up of orders as required.
- Phone responsibilities; Answer incoming calls and make outbound calls in a professional phone manner.
- Provide (first level) product information based on information available in the catalogues and ERICO knowledge systems ERICAT. Recommend and offer products or alternatives as required to customers.
- Sales support level of using Salesforce to assign or complete cases and register quotes to relevant sales team members in a timely manner.
- Process credit card payments for cash sales accounts/Other duties as required by Manager.

Working with:

- ERP (M3) order management
- Microsoft Office Suite (Word, Excel, Access, Powerpoint, Outlook)
- Credit Card Batch Processing (Merchant Portal)
Claim management (Intelex)

Communication with:

- Customers
- Customer Care team
- Sales team
- Traffic and Distribution department / Warehouse
- Planning management department
- Finance department
- PM and AE

Key Objectives and Requirements:

- Represent nVent professionally on all instances.
- Active listening skills and Communication skills
- Overall customer satisfaction, improved customer experience.
- Acceptance of urgency and meeting deadlines requirements.
- Correct and efficient quoting and order management.
- Understanding, knowledge and keeping up to date with nVent products and systems
- Compliance with nVent policies and procedures.
- Flexible and a good team player
- You have:

- Bachelor’s degree or Diploma preferred. Education in science and engineering preferred.
- Minimum of 3 years’ experience in Internal Sales Support Or customer care role in similar industries.
- Highly proficient in Microsoft Office Suite; experience with CRM (Salesforce), ERP system and excellent skills of excel preferred
- Demonstrated ability of communication cross-functional within the organization.
- High energy and fast paced environment.
- Ability to professionally communicate and manage the expectations from high demanding customers/requests.
- Demonstrated ability with prioritizing workload and meeting deadlines.
- We have:

- A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

- Innovative & adaptable
- Dedicated to absolute integrity
- Focused on the customer first
- Respectful and team oriented
- Optimistic and energizing
- Accountable for performance
- Benefits to support the lives of our employees

WE HAVE:

- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We’re a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.
- We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SC