Renewals Account Manager- Entry Level Opportunity

Company Description
**Discover the Unexpected**

Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we’re not done.

Our 20k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the greatest and brightest minds that share our purpose and want to make a difference.

**Job Description**:
We are looking for a recent graduate to become our new Renewal Accounts Manager. This is an exciting role within our Data Quality and Marketing Services business. You'll be responsible for retaining, and expanding where possible, our existing customer base through the renewal of annual software licenses whilst delivering a high level of customer service to our accounts. Additionally, you will assist customers with any issues, concerns and involve their Experian account manager and our tech support if required. You will maintain the relationship to ensure issues are resolved and we can safeguard the renewal.

This role is a great opportunity to gain experience in a dynamic sales environment. It will ideally suit a recent grad with a year or so post graduating commercial experience that's looking to expand their career and skills within a dynamic and growing Global Enterprise. You’ll need to be enthusiastic and passionate about delivering high quality customer service at all times. Long story short - We’re looking for dynamic individuals who possess an innately curious mind, and a desire to grow. We’re looking for people who thrive in a high performance environment and will seize all the opportunities such an environment presents.

**What you’ll need to bring to the role & Experian**
- A desire and passion for sales
- The ability to work to strict deadlines with a proactive approach to work
- Really strong negotiation and communication skills
- Strong administration skills
- A desire to learn the products to become an expert
- High attention to detail

**Work that matters - What you’ll be doing**
- Accountable for bringing in targeted renewal business on a monthly basis
- Demonstrate excellent product knowledge in order to qualify every opportunity
- Spot opportunities within existing customer base by cross selling and up selling during the renewal cycle
- On road visits with account manager (if required)
- Attending weekly STW (Sales Training Workshops)
- Understand and participate in performance management processes.
- Be accountable for bringing in targeted renewal business and maintain customer base

**Qualifications**:
**More about you**
- Demonstrated customer service experience
- Experience in a professional environment
- Diligent work ethic
- Capable of performing under pressure and to within time restraints
- Excellent time-management skills
- Strong customer focus
- High communication skills; both written and verbal
- Exceptional attention to detail
- Problem solving skills and strong challenging skills

**Why this role is important to us**

Experian are dedicated to building the best in class products and solutions with strong ambitions and great focus on innovation and growth for the future. The DQMS Sales Team sit at the very core of this

Additional Information
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice).

Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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