Team Lead

**DSV Air & Sea is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration - we are One DSV**

The Team Lead manages freight flow to and from the warehouse as well as invoicing, issuing credit returns, liaising with customers, transport providers (internal and external), stock control and supplier management. With an emphasis on discovering your potential and determination to connect with your fellow forwarders, this is an opportunity for you to thrive in a close and supportive team environment, valuing active listening and diversity of thinking.

**What you will be required to do (but not limited to)**:

- Act as the key interface between the Company and its clients on the medium-term issues or SLA's.
- Effectively establishes work activities, key performance indicators (KPIs), operational procedures, training activities, for the Agencies' warehouse operations, as part of maintaining compliance and service requirements.
- To ensure the operation has the capability of meeting the requirement of daily processing of client orders in accordance with the Company Objectives of "all orders despatched within the contracted time of receipt, whilst managing 'Total Order Accuracy'.
- Ensure there is a quality management approach in place that is in line with policy, is appropriate for the operation and is effectively used
- Maintain processes, work instructions and associated forms required for the operation. Update and review them regularly to ensure they are appropriate for the operation and obsolete documents are removed

**About you**:

- At least 2 years relevant experience in a similar role or substantial administrative experience including an accounts function
- Understanding of P&L, Customer accounts, OH&S Policies and legislative requirements in regard to warehouse operations and people management
- Experience in Warehouse Management Systems (WMS) and Microsoft Office

**Why work with DSV?**

**Truly global**

We'll give you 75,000 colleagues in 90 countries all over the world. We're a global family.

**Ownership**

We'll encourage you to act as if DSV was your own business. Our local branches work very autonomously, and decisions are made close to the customer. This is what makes us unique, agile, and strong.

**Performance**

You'll join a group of highly dedicated people who strive to improve every day. If you like a challenge and a constantly changing environment then join us.

**Learning**

Our DSV academy will give you access to knowledge and training which will allow you to grow and influence the path of your career. We want you to realise your potential and reach your career goals.

**We grow together**

You'll be part of a genuinely fast-growing company. We started our journey in 1976, and since then we have expanded our market share immensely. But we have only just begun - the most exciting time to join DSV is now

**Informal environment**

You'll be part of a dynamic and informal environment, where people speak their minds. This allows us to move fast, stay ahead and face challenges head-on. This is the DSV way.

**Empowerment**

We'll empower you to make a difference. We believe that people do great things, when they are given the opportunity and support they need to succeed. We trust in people.