Nsw Ambulance Emergency Medical Dispatcher

**Employment Type**: Permanent Full Time
**Remuneration**:$71,785 (during training) $73,820 - $75,237 per annum + allowances, shift penalties, overtime
**Hours Per Week**: 38

**Location**: Sydney and Dubbo
**Requisition ID**: CAM24492

**oin the team at NSW Ambulance as an Emergency Medical Dispatcher**

**(**formally classified as Control Centre Officer)**

**Benefits of working for NSW Ambulance**
- Salary range - $71,785 (during training) $73, 820 - $75, 237 per annum + allowances, shift penalties, overtime
- 5 weeks of annual leave per year - An organisation that champions Diversity, Equity and Inclusion
- Be part of the team and have staff allocated uniforms on day one
- Diverse career opportunities across clinical and non-clinical roles in regional and metro NSW
- Have job security in a permanent full time role
- Enjoy discounted gym rates, health and wellness coaching, free vaccinations and take advantage of a range of free training and talent programs for your professional development
- Employee Assistance Program (EAP) for staff and family members
- Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing.
- Superannuation contributions of 11.5%

**About NSW Ambulance**

NSW Ambulance provides essential health services to the people of NSW, relieving suffering through out of hospital care. From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.

No matter where you live in NSW, whether it be metropolitan, rural or regional, we are there to provide medical care and transport when you need it.

**About the role**

Your logic, problem solving, prioritisation skills, as well as your ability to remain calm and thrive under pressure will be tested every shift in our NSW Ambulance Control Centres. You will constantly deal with competing priorities while making decisions as you deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area.

All Emergency Medical Dispatchers MUST complete Emergency Medical Call Taker training satisfactorily in order to be eligible to commence Dispatch training.

During your Emergency Medical Call Taker training you will learn what an integral role they play within Emergency Services, in addition to this
- You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment.
- You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene.
- We have centres state-wide including Sydney (Eveleigh), Southern (Warilla), Northern (Charlestown) & Western (Dubbo). This advertisement is for applicants to be based in Sydney and Dubbo ONLY. Roles are appointed on a permanent full time basis across a 24/7 rotating roster.

**About you**

Emergency Medical Dispatcher roles are unique and challenging and our team members come from a wide range of life stages, occupational and cultural backgrounds. You are likely to be a good fit for these positions if you:
- Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
- Are tech savvy enough to use multiple software systems whilst under pressure.
- Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
- Communicate effectively by listening, showing empathy, and adapting your style to the situation.
- Maintain a calm, resilient composure in stressful situations.
- Demonstrate the highest standards of professional conduct and support for others.
- Learn quickly, developing your capability whilst embracing constructive feedback.
- Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off) \

**Applicants Information**
- Roles are appointed on a permanent full time basis, working 12 hour shifts, across a 24/7 rotating roster. Applicants are expected to be in a position to adhere to set rosters as required by their nominated Control Centre. Temporary reasonable adjustments may be considered in extenuating circumstances on a case by case basis with the outcome being at the discretion of the Control Centre. These positions will be for our **Sydney Ambulance Centre (Eveleigh) and Western Control Centre (Dubbo)**
- You are required to hold a valid First Aid Certificate (HLTAID011), or be willing to obtain prior to your commencement in