Trainee Help Desk Analyst

**About oOh**:
oOh is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers, cafés, bars and universities.

**Our Culture**:
Discover an organisation united by passion, respect, and imagination where you'll find rewarding opportunities, diverse experiences and an amazing culture. With 900+ professionals dispersed across Australia and New Zealand, we’re proud collaborators. You'll have the opportunity to work with talented and dedicated colleagues, while developing and expanding your career. In a community as diverse as ours, everyone here has an impact. You’re encouraged to be bold and brave, to push the boundaries, to celebrate wins and also to learn from mistakes which is integral to innovation. Become part of a fun, open family that’s unified and motivated by common goals and determination. You’re supported and encouraged at oOh. There’s always someone to help you when you need it.

**The role**:
A rare opportunity has arisen to join our team in Bella Vista as a Trainee Help Desk Analyst During your initial 12 month fixed term contract, you will complete an online Certificate III in IT at TAFE (paid for by oOh) and be mentored and supported by our experienced team, to set you up for a flourishing career

In this unique and varied role no two says will be the same - you will learn to provide phone-based and remote IT support and troubleshooting for our digital and classic media assets (billboards, advertisement signage), liaise with internal warehousing and spare parts teams, schedule technicians for onsite repair and also engage external vendors to resolve the issue. You will also learn to:

- Provide technical support for both hardware and software issues
- Manage the configuration and operation of software and services
- Monitor the system daily and respond according to SLA’s
- Install and test computer-related equipment

**Training and Support**:
This is a fantastic opportunity to kick start your IT career - no experience necessary To set you up for success in your new chosen career path, we offer exemplary training across a variety of methods (1:1, video, documents/case studies, on-the-job etc), plus a free (paid) TAFE course

You’ll join a close knit, experienced team who are passionate about providing outstanding service and have the opportunity to learn from the best in the industry, and be nurtured and supported by your team and manager.

**The Experience**:

- You’ll have a background in customer service and pride yourself on going above and beyond to meet customer needs.
- A passion for IT is a must - with good problem solving ability and analytical mindset.
- You are a strong communicator, an expert collaborator, and a dedicated team player who thrives on pro-activity and is enthusiastic with a can-do attitude
- Intermediate MS Office (Word/Excel/Outlook/PPT) is required.
- Exceptional time management and organisational skills with the ability to work within tight deadlines
- Have a willingness to learn and grow in this exciting and fast-paced industry

**oOh Benefits**:

- Whether you’re in the office, or working from home, you’ll have the opportunity to work in a truly flexible capacity in an environment where you can bring your best self.
- Camaraderie comes first at oOh and you’ll work in a collaborative, fun, creative team and a culture that fosters growth and belonging. Our exciting social calendar allows our teams to build deep connection.
- Strive for your best self - Internal and external training plus structured and defined career paths
- Purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, 2 paid days/yr community service and volunteering leave
- Free EAP confidential counselling and mental health support
- Active Reward and Recognition Program for peer-to-peer kudos

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