Client Relationship Officer

In a world where mental health care is needed more than ever, you can be the first step in making a lasting difference.

**Join Us in Transforming Mental Healthcare**

At The Talbot Centre, we are not just part of the healthcare system—we are here to transform it. We believe every person deserves to know their worth, feel a sense of belonging, and be supported to grow into their full potential. Our mission is to challenge the status quo and pioneer a new kind of person-centred care—one that is deeply human, accessible, and empowering. We are reimagining healthcare, breaking down barriers, and creating real change for individuals, families, and communities.

If you’re driven by purpose and want to be part of something bigger, this is where you belong.

**Make a Meaningful Impact as a Client Relations Team Member**

As a member of our client relations, front desk team, you will be the first point of contact many in our community will have when seeking support during some of the most difficult times in their lives. You will play a vital role in making people feel comfortable, heard, and accepted, helping to reduce the stigma around mental health. You will support people to feel connected and understood while instilling hope for a better future.

**You’ll love this role if you**:

- Naturally make others feel at ease and supported.
- Thrive in a fast-paced, purpose-driven environment.
- Get deep satisfaction from helping people.
- Want to build a meaningful, long-term career where your work truly matters.
- Are a team player who enjoys working alongside others.
- Are an excellent multi-tasker who can prioritise effectively.
- Have strong self-awareness and proactively look after your wellbeing.
- Are calm under pressure and help others regulate in stressful situations.
- Are respectful, non-judgemental, and deeply compassionate.
- Have exceptional communication and administrative skills.

If this sounds like you, then you could be the person we have been looking for.

**Why The Talbot Centre?**

At The Talbot Centre, we don’t just offer jobs—we offer a place to belong. We’re looking for someone who isn’t just searching for their next role, but a team where they can grow, thrive, and make a real impact for years to come. If you're looking for a meaningful, long-term career in a workplace that truly values you, we’d love to hear from you.

The Talbot Centre is a multi-award-winning, premier healthcare service in Northwest Sydney. We were awarded Team Culture Excellence at the Australian Allied Health Awards in 2024, reflecting our commitment to a supportive and thriving workplace. Due to organisational growth, we are seeking an enthusiastic and compassionate team member to join our client relationship team as a triage officer.

**Learn More About Us**

**Client Relations Team Member Responsibilities**:

- Be the welcoming face of our service, creating a warm and supportive first point of contact for clients.
- Ensure every client feels valued and at ease by providing a seamless front desk experience.
- Support client engagement in treatment by managing appointments, processing payments, and handling rebates with care and efficiency.
- Assist with administrative tasks that enhance the client journey and access to care.
- There is no dictation typing involved in this role.

**The Role - Key Details**

Position: Full-time or part-time permanent (minimum 3-4 days per week).

Start Date: Immediate start available or a mutually agreeable date.

Location: Onsite at our offices in Bella Vista.

Hours: Our opening hours are from 7.30am to 8.30pm Monday to Friday (and on Saturdays). This role will be weekdays morning shifts, afternoon shifts or a mix of both (there is flexibility for the right applicant).

Availability: For part time applicants, availability on a Wednesday, Thursday and Friday is essential.

We are looking for someone with the right skills and attitude who will be an excellent fit for our team culture. Full training for the role is provided.

**How to Apply**

We strongly value authenticity and care about who you are as a person. We’d love your cover letter to give us a real sense of who you are—not just what you’ve done. Tell us why this role excites you, what drives you, and why The Talbot Centre feels like home for you. Or, if you prefer, send us a video instead of a cover letter.

**Job Types**: Full-time, Part-time, Permanent

Expected hours: 24 - 38 per week

**Benefits**:

- Employee mentoring program
- Free food
- Professional development assistance

Ability to commute/relocate:

- Bella Vista NSW 2153: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected pay range?
- Are you looking for part time or full time employment (for part time please indicate preferred hours of work per week)?

Work Authorisation:

- Australia (required)

Work Location: In person