Manager - Cloud Solution Architect

**Manager - Cloud Solution Architect**:
Canberra, Australian Capital Territory, Australia

Date posted

**Aug 14, 2025**
- Job number

**1858588**
- Work site

**Up to 50% work from home**
- Travel

**0-25**%**
- Role type

**People Manager**
- Profession

**Customer Success**
- Discipline

**Cloud Solution Architecture**
- Employment type

**Full-Time**

**Overview**:

- We are seeking a skilled leader to manage a team of Cloud Solution Architects (CSA) focused on expanding our Cloud and AI services for Federal and Defence customers. You will guide your team to deliver technical solutions, drive platform adoption, and maintain operational excellence across three core areas: Customer Centricity, Technical Leadership, and Business Impact. Leveraging strategies like the Tech Maturity Model, you'll ensure scalable and effective service delivery. Your leadership will help customers maximize their MS investment with secure, resilient architectures, while fostering a high-performing, diverse, and inclusive team environment.

You will deliver success through empowerment and accountability by modeling, coaching, and caring, living Microsoft’s values and culture and be responsible for attracting and retaining great people.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Role based in **Canberra**

**NV1 Clearance and**Australian Citizenship required**

**Qualifications**:
**Required/minimum qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field** AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.**:

- ** 4+ years people management experience,** including managing consultant practice managers, technical sales managers, and/or technical architect managers.

**Additional or preferred qualifications**
- 6+ years experience working in a customer-facing role (e.g., internal and/or external).
- 6+ years experience leading technical projects, teams, or functions.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field** AND 12+ years experience** in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

**This position requires verification of Australian citizenship** due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.

**NV1 Clearance is also required.**

**Responsibilities**:
**Business Impact**

**Customer Centricity**
- Support the team in maintaining efficient delivery and a consistent customer experience. Encourage the use of customer and partner feedback to understand and realize success conditions. Oversee team actions towards addressing customer risks and challenges, handling confidence calls, and implementing strategies to enhance customer experience, value realization, and the adoption of AI and cloud solutions. Facilitate the exchange of customer insights and feedback with engineering teams to inform product development and identify successful approaches.

**Technical Leadership**

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- 

Industry leading healthcare
- 

Educational resources
- 

Discounts on products and services
- 

Savings and investments
- 

Maternity and paternity leave
- 

Generous time away
- 

Giving programs
- 

Opportunities to network and connect