Technology & Service Assurance Manager

Be part of a purpose-driven organisation that keeps Australia’s skies safe.
- Enjoy flexible work arrangements and a supportive, inclusive culture.
- Lead meaningful change in a high-impact national organisation.
- Access professional development and career growth opportunities

**The Organisation**

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

**Our Leaders**

Leaders at Airservices demonstrate our Leadership Standard in the way they _Know, Focus and Value_ our people every day. Our leaders role model our values of Safe always, Service first, Love what we do, Work as one, Own it to connect people with their world safely.

An Airservices leader leads **inclusively**, thinks **strategically**, **collaborates** and **communicates** with impact to deliver outcomes that support our culture of trust, care and accountability.

**The Role & The Team**

This is a pivotal leadership role responsible for shaping and delivering technology and information assurance strategies that underpin the safety, resilience, and performance of our enterprise systems. The role will focus on working closely with the business in a coaching model, promoting a balanced approach to risk and standards to achieve safe and effective business outcomes.

**Key Responsibilities**

**Lead a team across Information Management, Testing & QA, Technology Risk, Standards and Governance.

Develop and implement technology assurance frameworks and standards.

Drive enterprise-wide compliance, risk management, and continuous improvement initiatives.

Oversee vendor and contract management for ICT services.

Act as a central point for information and analytics transformation projects.

Provide strategic advice to senior leaders and external stakeholders.

Work closely with business units to coach and guide them in balancing risk and outcomes.

Promote a culture of safety, performance, and service delivery through effective technology assurance.

PD - Manager Technology & Service Assurance.pdf

**The Person**
- You are a seasoned technology leader with:

- 10+ years in senior technology roles, ideally in regulated or critical infrastructure environments.
- Strong knowledge of assurance frameworks (e.g., ISO/IEC 27001, COBIT, ITIL).
- Proven experience in risk-based technology governance and service delivery.
- Excellent stakeholder engagement and leadership capabilities.
- Relevant tertiary qualifications in ICT or Engineering, and certifications such as CRISC, PMP, or ITIL.
- At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making._

**Security Clearance**
- To be eligible to apply, you must be an Australian citizen as an Australian AGSVA security clearance is required for this role. _Please refer to the _security check requirements_ successful applicants will be required to undertake as part of the recruitment process._

**How to Apply