Client Services Officer
1 week ago
Utilise your Medical and Nursing expertise to provide support and advice to the Victorian Institute of Forensic Medicine (VIFM)
- An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 3: $74,580 - $90,558 plus superannuation.
**About the Business Unit**:
The Victorian Institute of Forensic Medicine (VIFM) is an independent statutory authority governed by the Victorian Institute of Forensic Medicine Act 1985 (the VIFM Act). It is part of the Justice portfolio of the Victorian Government. The work of the VIFM can be described as a cycle of three parts:
- Providing forensic medical and scientific services and tissue banking
- Learning from this work
- Researching and teaching
The VIFM Act creates a joint position of Director of the VIFM and Professor of the Department of Forensic Medicine (DFM) at Monash University.
The Director/Professor is responsible for the strategic direction and activities of the DFM, which is housed at the VIFM and operates under the governance of the Monash University Faculty of Medicine, Nursing and Health Sciences.
**About the Role**:
This position is within the Forensic Services Division. The Client Services Officer is responsible for the day-to day support requirements in Forensic Services, including Scientific Services.
**Some of your duties will include**:
- Daily tasks that support record management functions within Forensic Sciences; specifically, file management and archiving processes
- Provide relief reception duties as required
- Case management tasks that include case entry, filing and assisting practitioners with the management of patient files.
To learn more about this role before applying, please read the attached position description.
- Demonstrated experience in the provision of high-level administrative support, preferably in a scientific, medical or health related environment
- Excellent written and verbal communication skills including the ability to provide accurate and detailed work, ensuing that written communication adheres to communication guidelines and protocols
- Well-developed interpersonal skills and strong service focus and the ability to establish and maintain relationships with a range of stakeholders
**Qualifications/Requirements**:
- Experience working in an environment guided by legislation, service level agreements, relevant contract agreements or similar requirements and quality frameworks and protocols.
- Experience working in a health care setting.
**How to Apply**:
**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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