Change & Implementation Analyst

**Req ID**: 76773
**Department**: AR Customer Services Ops Customer Protection COE
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Change & Implementation Analyst, in Customer Protection, your role is to manage and drive change delivery across the Customer Protection business. The primary objective of this role is to analyse business problems and design solutions to optimise business performance. The role will also be responsible for driving business readiness with regards to all major external projects impacting Customer Protection. You will work with stakeholders across tribes and the Customer Protection value chain to influence outcomes and design solutions, processes and effective delivery.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent, Full-time
**Role Location**: 833 Collins Street, Docklands VIC 3008
What will your day look like?
**As a Change & Implementation Analyst, you will**:
Develop, manage, implement or govern small-medium change initiatives
Implement (or govern) change in line with the ANZ Delivery Framework (ADF) and Change Playbook including management of project plans, risks and issues to ensure aspects of change management are accounted for and sequenced appropriately and implemented/embedded.
Understand and plan impacts and countermeasures to Customer Protection operations, processes, systems and people as a result of change and ensure that appropriate business controls and delivery controls are completed.
Ensure Jira and Confluence change artefacts meet change record requirements in line with the ADF.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Previous change management experience including running workshops, process and journey mapping
Good research and analytical skills, and problem solving ability
Understanding of Customer Protection / Fraud Subject Matter expertise (favourable but not essential)
Collaborative approach to problem solving with experience in influencing outcomes
Proven track record for successful roll out of projects into the business
Passionate about delivering exceptional customer & banker experiences
Ability to quickly gather information on the progress of work and communicate this to key stakeholders
Able to identify, monitor and manage risks, issues and dependencies, agreeing appropriate risk responses
Ability to make decisions autonomously and communicate direction, rationale and outcomes clearly - bring people on the journey
Ability to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelines
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
07/10/2024, 11.59pm, (Melbourne Australia)