Payment Assurance Lead

2 weeks ago

Melbourne, Australia nbn™ Full time

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

We have an exciting opportunity at nbn, as a Payment Assurance Lead reporting to Service Delivery Manager.

A bit about your role

The Payment Assurance Lead plays a key role within Commercial Assurance Services (CAS), which aims to ensure accurate and efficient network build and operating costs through streamlined operations and formal service models.

The role is responsible for reviewing and validating claims from delivery partners, conducting post-claim desktop audits, and identifying non-compliances and cost recovery opportunities. It involves analysing trends, engaging with stakeholders, and ensuring timely and accurate payments. The position requires a proactive, adaptable individual who champions continuous improvement and leverages insights, including emerging technologies like robotics and machine learning, to enhance payment assurance outcomes and customer experience.

A bit about you

You’ll be a strong communicator, both written and verbal, with excellent analytical and problem-solving skills. You thrive in dynamic environments, take ownership of your work, and are committed to continuous improvement and collaboration across teams.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

Click here to see our list of employee benefits

and why we're recognised as a WORK180 Endorsed Employer for Women.

Contact Us

page on our website.

Where to from here?

Please note that this is permanent opportunity and Applications for this role will close at midnight 9th June 2025.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

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