Service Administration

2 days ago

Welshpool, Australia Phoenix Source & Select Full time

Phoenix Source and Select are proud to announce our leader in the Material Handling and Access Equipment Industry and is committed to providing customers with quality products, professional advice and the best possible service.

A privately-owned national company with a proven track record of providing long term employment with world-class brands and facilities, this could be your opportunity for a rewarding career change

Primary Responsibilities:

- Maintain a customer rapport via on-going/regular communication with external customers
- Liaise with Service Coordinators to ensure maximum calling on customer base and maximize technician utilisation
- Report equipment issues at customer's sites to Service Coordinator
- Maintain and provide the Service Manager regular reports on PMP status and forecasts
- Regular analysis and production of customer base KPIs and auditing of current records.
- Investigate and resolve any general customer problems and provide a high level of support that exceeds customer expectations
- Process customer complaints through to completion ensuring follow up and feedback to the customer on a satisfactory outcome

About You:

- Certificate II and III Business Administration would be an advantage
- Ability to work with mínimal supervision
- Good written and oral communication skills
- Computer literate with excellent data and typing skills
- Team player
- General office and Interpersonal skills
- Attention to detail
- Professional presentation and telephone manner

What's on Offer:
Competitive market salary package commensurate to skills and experience level. The positive can-do environment in a large growing organisation.

An opportunity to expand your skills set with the best in the business This is a rare opportunity not to be missed.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $55,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Welshpool, WA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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