
Service Catalogue Manager
6 days ago
EL 1 - $112,294 - $120,780 per annum plus superannuation
- Digital Services Division
- Brisbane, QLD,Canberra, ACT
**Who we are**
The Cyber security and Shared Services Branch support staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with Information Communication Technology (ICT) equipment requests, incidents, telephone, and conference services across all areas of the department. We provide Information Communication Technology (ICT) support to the Australian Antarctic Division (AAD) and regional and remote offices. We advise on cyber security and help business areas to conduct their work safely and securely.
The IT Service Management (ITSM) Section is responsible for Level 1 support (Service Desk) as well as management of the ITSM Platform and associated workflows through to Level 2 and Level 3 support. Made up of three teams: Service Operations, Service Integration and Management and Service Catalogue Management we strive to improve the customer experience through reporting, monitoring, vendor relationship management and continual service improvement initiatives.
**The Job**
The successful applicant will be responsible for:
- development of a Service Catalogue for our internal clients listing all the available services provided by the Division
- maintenance of the Service Catalogue
- ensuring that all information is accurate and up-to-date
- liaison with stakeholders and service providers to clear Service Catalogue content
- managing a team of ITSM platform leads to design automated workflows behind the service catalogue interface that support efficient service delivery.
**Work location**
**What we are looking for**
**Knowledge and experience**
- Demonstrated understanding of IT Infrastructure Library (ITIL) Service Strategy and Service Design processes.
- Previous experience working with a ITSM Platform and user portal.
- Ability to manage a team of technical platform resources with demonstrated experience working within an ITIL framework.
**For additional information, please read the Job Description below.
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