Order Execution Manager

“Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It’s a big responsibility, and we have committed to do it.

As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero - enabling our customers to move towards zero emissions cement plant by 2030.

Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.

Job Scope:
Manages the PCV sales and customer service support team with project management & regional procurement. Implements set out strategies making the department or team able to delivers sales and customer support as well as order fulfillment to increase customer satisfaction and build long term profitable relationships

What you will do:

- Ensures adherence to FLSmidth’s policies e.g. Safety, Compliance and Rules of Engagement
- Improves customer service quality results by implementing updates to processes
- Implements efficient follow up procedures for low and medium value proposals
- Manages warranty performance - drive organizations efforts to reduce warranty
- Ensures forecasting of revenue
- Provides staff with specialist advice, knowledge sharing and coaching to enable staff to meet set expectations, and follows up on a regular basis to ensure technical delivery
- Manages and drive team board meetings to include among others suggestion and implement improvements in the operational process
- Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities

Provides aftermarket customer and sales support by determining customer requirements (parts interpretation), managing the customer sales order life cycle (order entry to despatch), and ensuring enquiries and problems are resolved to deliver exceptional customer satisfaction

What you bring:

- Reliable, honest and loyal with a professional attitude and appearance and a strong customer service attitude
- Communicates effectively and appropriately with a variety of stakeholders including external partners, teams, colleagues and contacts.
- Interacts with colleagues, internal and external clients in a professional manner.
- Works effectively within a team or other work group as appropriate.
- Works effectively with senior management colleagues and seeks opportunities for enhancing the effectiveness of teams.
- Considers and respects the ideas, circumstances and feelings of others.
- Treats everyone with fairness and respect, adhering to the principles of diversity and inclusion.
- Takes ownership of own performance and development.
- Assists and supports the development of others.
- Identifies and champions new approaches for improving organisational results and achievement.
- Supports, promotes and implements change, encouraging the adoption of new methods and overcomes barriers to acceptance.
- Provides direction on how to manage conflicting priorities and tensions.
- Buys in to and makes recommendation for continual improvement within their area of responsibility
- Takes accountability for level of performance and success.

What we offer:

- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximise your after tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave
- Access to a recognition and benefits platform.
- Involvement with community and charity initiatives.
- Annual flu vaccination.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

No recruiters and unsolicited agency referrals please.