Customer Service Administration

4 days ago

Ryde, Australia Pettit Pharma & Device Search Full time

1 year contract role in customer service in Macquarie Park
- Best Workplace Award
- Variety in this friendly team

WHAT DOES THE COMPANY DO?
- This global, US headquartered, medical device company manufactures innovative medical technologies and non-invasive patient monitoring equipment to improve patient outcomes and reduce the cost of care.
- This technology is powered by an automation connectivity platform and includes telehealth and telemonitoring solutions to deliver care in hospitals and the home.

WHAT’S GREAT ABOUT WORKING HERE?
- Best Workplace Award - 2021.
- Are you keen to make a big impact? This company is looking for people who will make a difference through improving the lives of patients and people globally.
- At this organisation, you’ll find a flourishing work environment designed to give you the freedom and support you need to succeed.

THE ROLE - WHAT WILL YOU LOOK AFTER?
- You will perform logistics activities (receiving/packing/shipping);
- Manage and solve shipment escalation.
- Support in coordinating finished goods shipping activities with external logistics providers.
- You will verify that products returned match products listed on return merchandise authorisation.
- You will process returned products through the company system: Create sales orders, receive and transfer products to service department, etc. and perform credit/rebill process.

WHAT EXPERIENCE WILL YOU NEED TO GET THE JOB?
- Must be a self-starter, a "hands-on" individual who enjoys a challenge and dedicated to getting the job done with mínimal support and direction.
- Strong results orientation, positive "can do" attitude, and a sense of urgency to get things done and you must be a team player.
- Must be PC literate. Preferably able to use MS Office suite and have ERP knowledge and/or experience and experience with a CRM, eg. Salesforce.
- Must be able to communicate (reading, writing & speaking) in English.
- Able to lift and carry light to medium weight (

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