Audio Visual Service Technician

Demonstrate your tech expertise at one of WA’s largest healthcare facilities.
- Location: Fiona Stanley Hospital, Murdoch, Perth and various local locations.
- Permanent, Full-time opportunity

**Serco is a place where you can grow**
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

- Opportunities for professional growth and development
- Supportive work environment with trusted leadership that values diverse perspectives.
- Access to cutting-edge technology and tools
- Opportunity to drive change and make a difference.
- Long-term, secure employment with a global company

**Make an impact at Serco**
Service Technicians support the Hospital Employees, Personnel, and users across Fiona Stanley Hospital (FSH), Fremantle Hospital, as well as satellite locations for the FSH Medihotel and FSH Cockburn Mental Health facility.
This support extends to Audio Visual (AV) Equipment and Patient Entertainment systems (PES), remote monitoring and scheduling of Automated Guided Vehicles (AGV’s) and reactive and planned Maintenance of a range of FM managed technical assets, including but not limited to AV, PES and AGV assets.
Responsibilities will include:

- Set up and control portable and fixed audio-visual equipment.
- Troubleshoot system errors remotely providing level 1 and 2 support. Raise fault reports/work orders to initiate third party repairs.
- Attend reactive callouts to patient rooms, clinical spaces, and meeting rooms, interacting with patients, clinicians, and other Hospital Users.
- Providing assistance and contributing to the wider DTS team’s objectives for the locations we provide service to, including Fiona Stanley Hospital and FSH Cockburn Health campuses.

**Serco is a place for you.**
You bring proven expertise in customer liaison and interactions, with a strong commitment to resolving customer issues. You are skilled in technical problem-solving, coupled with the ability to work both independently and collaboratively to meet operational goals.
To be successful in this role you’ll have:

- Knowledge of digital and high-definition systems, including HD projection and video distribution.
- Knowledge in media/content platforms, (Video Asset Management-Content Management Systems). A working knowledge of IPTV, video codecs, encoding/transcoding, video file formats aspect ratios and understanding of file-based workflows.
- High level computer skills, digital media, web and editing experience would be highly regarded.
- A high-level understanding of system schematics and operation manuals.
- Understanding and basic troubleshooting of ICT networks.

**Desirable**
- AVIXA Certified Technology Specialist
- Crestron accreditation or experience with third party control systems
- Familiarity with ICT Networked Audio-Visual Systems.
- ITIL Certifications

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
**Are you ready to do important work that really matters?**
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
**Impact a better future at Serco.