Communications and Engagement Advisor

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role
- We're seeking a Communications and Engagement Advisor to contribute to shaping community relations, stakeholder engagement, and communications for Transurban projects and operations in Queensland.
- This position will ensure the community and relevant internal and external stakeholders are engaged and informed about any construction/maintenance works or projects. The Advisor will also assist with impactful communication strategies and campaigns on various initiatives relating to road safety, customers and the community.
- As our Communications and Engagement Advisor, contribute to lasting changes that shape the future of cities and communities. It's meaningful, challenging, and exciting work.
- Day-to-day, you will:
- Collaborate with various teams (maintenance/project delivery/operations/assets) and service providers to ensure timely responses to community enquiries/complaints in alignment with Transurban Queensland’s Stakeholder Engagement Framework and values-
- Support the strategy for building community partnerships and engagement opportunities, including participation in local events within Transurban’s's communities-
- Support road safety partnerships by identifying proactive leverage opportunities, managing reporting obligations, and engaging key stakeholders-
- Proactively engage in road safety action plan meetings and contribute to strategic campaigns for road safety messages across all channels-
- Assist operations and maintenance with communication needs-
- Cultivate strong internal relationships to stay informed about emerging issues-
- Support the development of effective media strategies to manage issues and identify opportunities as they arise-
- Lead the coordination, development, and delivery of communication plans and strategies for road works, closures, and events, ensuring effective communication via web, social media, stakeholder engagement, and advertising-
- Participate in on-call roster for community and media phone and Incident Management Team as required.- This role will suit someone with a curious mind and transferrable skills and experiences, including:
- Previous experience as an Advisor or similar in community relations, corporate communications, or public relations-
- Demonstrated expertise in project communications, community engagement strategies, and desirable experience in roadworks development-
- Ability to identify and address emerging community, media, and stakeholder issues, providing strategic advice and developing risk management strategies-
- Proven skill in creating and implementing communication strategies across various channels, including digital, to support business objectives-
- Strong relationship-building skills with internal and external stakeholders-
- Excellent project management and analytical skills to prioritise community considerations and optimise outcomes for Transurban-
- Ability to build trust, foster relationships, and influence others effectively, even under tight deadlines and in high-pressure situations-
- Excellent verbal and written communication, public presentation, and interpersonal skills-
- High level of organisational and administrative skills-
- Must hold a valid driver’s licence to drive to sites and meetings with external stakeholders-
- Preferably qualified in Journalism, Communications, and/or Public Relations with IAP2 certification-
- With a career at Transurban, you’ll enjoy a range of benefits, including:
- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year-
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well-
- Learning and development opportunities to support your career interests-
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more-
- Share offers and insurance benefits-
- Social activities, community give-back programs and paid volunteer daysWe offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
- We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and conce