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Academic Manager

2 weeks ago

Melbourne, Australia ALG Full time

**About Australian Learning Group (ALG)**

ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.

We are currently seeking an **Academic Manager **to join our **Melbourne** team.

**About the role**

The Academic Manager leads and oversees the training and assessment teams that deliver courses to our students.

This role will manage the entire training and assessment delivery lifecycle, including trainer recruitment and retention, trainer compliance (including mapping documentation maintenance), trainer timetabling, training and assessment delivery supervision, and trainer feedback, as well as day-to-day management and administration of the academic function.

**About you**

You are proven experience in team management and can collaborate effectively in a diverse environment. You have excellent communication and interpersonal skills, with problem-solving abilities.

You have good time management skills, high attention to detail, and a positive attitude.

**Key responsibilities**:
**Education delivery**
- Ensure all training and assessment being delivered is aligned to the relevant Training & Assessment Strategy (TAS)
- Consult with all stakeholders across ALG to ensure understanding and support of the delivery of each course
- Act as an escalation point for student academic enquiries
- Provide support as required to the Student Experience team to resolve student complaints and appeals
- Support the Course Coordinators engaging with the Work Placement team to ensure all students receive the required industry training and assessment
- Adhere to, monitor and report on performance against allocated budgets
- Implement systems and controls to ensure all marking is completed accurately and on time
- Prepare regular accurate and timely reports on the performance of the function
- Assist with the implementation of course transition plans
- Support the implementation of new courses
- Implement relevant academic and People and Culture policies within the team
- Participate in industry engagement activities
- Support your training team to maintain their industry and training and assessment currency

**Trainer and Assessor**
- Ensure ALG has sufficient trainers and assessors
- Work with the People & Culture team to build an ongoing pipeline of trainers and assessors (including a ‘taxi-rank’ of trainers)
- Allocate trainers and assessors to each upcoming term of delivery
- Conduct trainer observations, if required and provide feedback to deliver improvements
- Facilitate your team to actively participate in trainer moderation and provide continuous improvement recommendations to the Learning Development team
- Ensure compliance of all trainers and assessors; vocational, industry currency and professional development is maintained at all times

**Continuous improvement and quality**
- Participate in continuous improvement activities
- Participate in external and internal audits

**Leadership & management**
- Foster a high-performance culture in the training and assessment team by providing clear goals and regular feedback
- Actively engage in developing a positive and supportive culture within the team and across the group
- Provide mentoring and coaching support for team members to assist in their development
- Provide clear direction to and manage the work performance of team members
- Adhere to all People and Culture processes ensuring engagement and retention of team members

**Compliance**
- Maintain up-to-date knowledge on the VET Quality Framework and the ESOS Framework
- Work with the Quality Assurance team to implement the annual calendar of compliance activities for delivery of training and assessment
- Support internal audits and create and monitor rectification plans as required

**Qualifications and Experience**:

- Certificate IV in Training and Assessment TAE 40116 or higher or equivalent
- 3-5 years' experience in delivering training and assessment including to international students
- At least two years' experience leading a team of trainers and assessors
- Experience working in a Registered Training Organisation
- Demonstrated experience in using management systems and databases
- Detailed understanding of the Standards for Registered Training Organisations (RTOs) 2015 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018
- Sound knowledge of Microsoft 365 office suite
- Ability to lead diverse teams in multiple locations
- Excellent written and verbal communication
- Ability to collaborate and work in a diverse environment
- Experience with data analysis and reporting

**What makes working with us exciting**:

- Paid birthday leave
- Work-life balance
- Training and development opportunities
- Job rotation and career progression
- A positive culture and fun team

**Diversity & Inclusion**

**Next steps**:

- We are only able to con