Receptionist and Administration Coordinator

**Premier aged care residence**:

- ** Exceptional working environment**:

- **Staff recognition and awards**:

- ** Staff discount program**:

- ** Online and face-to-face training and development**:

- ** We support growth and are keen to grow our team from within**:

- ** Be part of a team in an engaging and respectful workplace**

**Cranbrook Care is looking for a Reception **and Administration Coordinator** to join the team at our multi-award-winning architecturally designed aged care residence, Lansdowne Gardens, in Neutral Bay (Sydney lower North Shore).**

Lansdowne Gardens, with the luxury and warmth of a stately home overlooking Sydney Harbour, sets a new standard in residential aged care. It is an Extra Service facility and thereby provides additional ‘hotel’ type services or lifestyle extras, including higher standards of accommodation and increased activities, entertainment, and food choices.

**ABOUT THE ROLE**

An exciting opportunity exists for a caring and team-orientated Reception and Administration Coordinator to join the team. You provide administrative support to all areas of the residence and recognise that no two days are the same in aged care.

You will work in a team with another Receptionist/Administator to assist with the administration tasks across the residence, including rostering, onboarding, preparation of timesheets for payroll, client services administration and general office duties. As well as the the promotion, administration and operations of Lansdowne Garden's Enhanced Service Package.

In this hands-on role, you will develop a deep and broad knowledge and understanding of our staff and our residents, enabling you to deliver exceptional client services that are responsive, inclusive and sensitive the diverse needs of our staff and residents.

You will be supported by the Residential Services Manager and a team of expert partners from the Cranbrook Care family.

**ABOUT YOU**

If you love working with people, are a quick learner, enjoy an entrepreneurial team culture and pride yourself on getting things done right the first time, then this role is for you

**To succeed in this role, you will need the following skills and qualifications**:

- Minimum 5 years finance administration or client service experience
- Demonstrable accounts and/or payroll experience
- Experience in Rostering of internal staff
- Experience in the management of HR records and employee onboarding and offboarding processes
- Commitment to delivering an exceptional level of customer service
- Strong verbal, written, and Microsoft Office skills
- Excellent personal presentation, outgoing and approachable personality
- Willing to learn and be flexible
- Able to work across a number of databases when trained
- Good multi-tasking and prioritisation skills
- A professional and personable telephone manner
- Able to work individually and as part of a team
- Be vaccinated for Influenza and COVID-19 (including Booster)
- Cert III in Business Administration, HR, Customer Service or equivalent qualification/experience (desirable)
- Experience working in Aged Care/Community Care or in a retail or Hospitality environment (desirable)

**ABOUT US**

**Cranbrook Care **aims to be the premier provider of quality residences, care and lifestyle services.

In meeting our vision, we strive for exceptional **wellbeing** for our residents, physical and emotional **security** and **excellence** in our built environment and service.

We believe that our residents deserve the best and we are constantly striving to provide the highest service excellence to them and their families.

We are also dedicated to ensuring our staff work in an engaging and respectful workplace that supports growth and learning.

**HOW TO APPLY**

If you meet the above criteria and would like to be part of a team where everyone works together as a team to fulfill our vision, then we want to hear from you

**APPLY NOW**

Applicants must supply a current National Police Certificate or be willing to complete a criminal history check before offer of employment.

No recruitment agencies please.