Telephony Support Officer

Flexible working options considered.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven/ten years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.

**Job no**: 520231
**Work type**: Full Time
**Location**: Crawley
**Categories**: Administration & Executive support
- Seeking a proactive and customer-focused individual to lead the University’s telephony team.
- Incremental progression based on 12 months continuous service.
- Full-time appointment on an ongoing basis.
- Base salary range: $80,243 (pro-rata) plus 17% superannuation.

About the area

The Brand, Marketing and Recruitment (BMR) division provides organisational wide brand strategy and ongoing brand management, strategic marketing and planning, marketing communications activities, digital communication, research and segmentation. BMR provides sales and marketing planning and campaign assistance to help attract and recruit students. Marketing and recruitment activities planned and implemented by the BMR team are designed to help achieve the University strategic goals of brand and reputation building and attracting domestic and international students to study at UWA.

The Telephony Team within BMR manages the university's general telephone line and maintains staff and services directories. A solid understanding of various departments, teams, courses, and policies is essential for providing accurate and appropriate responses to inquiries.

About the opportunity
- Manage and operate the University’s general telephone line, ensuring timely and professional communication.
- Provide high-quality assistance and support to staff and customers, resolving inquiries efficiently.
- Supervise and lead a small telephony team, fostering collaboration, providing guidance, and ensuring service standards are met.

About you
- Substantial relevant experience in operating a PABX switchboard or a telephone concierge service, and/or holding a supervisory role in a customer service team environment.
- Highly developed organisational skills and demonstrated ability to set priorities and meet deadlines.
- Ability to work independently and work productively as part of a team.
- Highly developed reading, written, verbal, and interpersonal communication skills with a focus on rapport-building, listening, and questioning skills.
- Work experience in higher education would be advantageous.

How to apply

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Wednesday, 11 June 2025.

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

**Advertised**: 23 May 2025 W. Australia Standard Time
**Applications close**:11 Jun 2025**W. Australia Standard Time