Support Officer

6 days ago

Crawley, Australia University Of Western Australia Full time

Flexible working options considered.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven/ten years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.

**Job no**: 521274
**Work type**: Full Time
**Location**: Crawley
**Categories**: Information Technology, Research support, Technical/Laboratory support, Teaching support and design
- Support users worldwide with expert help and training.
- Enjoy varied tasks across tech support and admin.
- Full-time appointment on an ongoing basis.
- Base salary range: $95,231- $100,643 p.a. plus 17% superannuation.

About the area

The ACG is a multi-disciplinary joint venture and UWA Research Centre which provides professional education training and research services to the mining sector, in the disciplines of underground, open pit and environmental mining geomechanics. The overall aim of the Centre is to improve mine safety and productivity.

mXrap is a geotechnical data analysis platform developed within the ACG. It has been successfully deployed on over 80 mine sites around the world.

About the opportunity
- Provide advanced first-line support for mXrap users by identifying common issues, documenting known problems, and recommending preventative measures.
- Develop and deliver training programs for new users to ensure effective onboarding and usage of the mXrap platform.
- Assist with consortium administration, including onboarding new members, managing billing, and coordinating licence agreements.

About you
- Relevant tertiary qualification or demonstrated equivalent competency
- Highly developed written, verbal and organisational skills with the ability to set priorities and meet deadlines
- Experience in developing and delivering training materials.
- Knowledge of or experience working in the mining industry, or in a technical/software support capacity is beneficial

Note: The successful applicant may occasionally be required to work on weekends and outside standard business hours, depending on operational needs.

How to apply

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Wednesday, 15 October 2025

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

**Advertised**: 17 Sep 2025 W. Australia Standard Time
**Applications close**:15 Oct 2025**W. Australia Standard Time

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