Administration Team Leader

**Administration**

**Brisbane**

**Full Time**

**Icon Cancer Centre Australia**
- Career Development Opportunities
- Friendly, flexible and dynamic work environment
- Permanent Full-Time Employment Opportunity - Greenslopes QLD Location

**About the Role**:
We are searching for an enthusiastic Administration Team leader with outstanding presentation and customer service skills to join our team. The role could be a good opportunity for someone who wants to take the next step in their career and take on a leadership role. We are looking to hire someone who is proactive, personable, and passionate about the role and would consistently demonstrate the Icon Values and lead the team by role modelling a commitment to outstanding customer service and a credible work ethic.

**Key Responsibilities**:

- Collaborating with the Administration Manager to ensure timely and coordinated patient appointment times and effective reception services.
- Provide supervision and oversight of the Administration team, providing ongoing training and support
- Provide support or relieve in other roles within the team as required to ensure effective and efficient services for patients.
- Processing Medicare & private billing.
- Ensure accuracy in patient medical records and maintain privacy standards.
- Assist the Administration manager to ensure accreditation standards are met.
- Understanding of Medicare guidelines for accurate referral management and item number rulings.
- Understanding of MBS Item numbers relevant Radiation Oncology & medical billing.
- Competent on Excel, Word and Outlook.
- Providing a high level of customer service by ensuring the appropriate delivery of services to patients and their families.
- Encourage participatory team approach to service delivery seeking input and feedback from team members.
- Liaise with patients and their families in a friendly and compassionate manner.

**Skills & Experience**:

- Experience leading a team in a healthcare environment would be viewed favourably, but by no means essential.
- Certificate IV in Training & Assessment (favourable, not essential)
- Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
- Ability to prioritise and manage time effectively.
- Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members.
- Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.

**Icon Group**
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

**_Here’s why our people choose us:_**

**Purpose, at Pace**: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
**Impact, at Scale**: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
**Connection, at Heart**: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
**Opportunity, at Hand**: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.

**Our Culture and Benefits**:
At Icon, we don’t just offer jobs—we offer **careers that grow with you.** Enjoy:

- **Access to Novated Lease Options**: Pay for your car, rego, insurance, fuel, and servicing _with pre-tax earnings_ - potentially saving you thousands
- **Rewards Portal**: Discounts and cash-back on experiences, travel, dining & shopping.
- **Employee Assistance Program**: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
- **Development Pathways**: We love hearing how we can help you thrive in your career Set individual goals with leaders