Credit Admin Accounts Lead

3 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.
- RAC Finance (RACF) specialise in market leading finance products and services ranging from personal finance, secured notes and property finance loans..
- What will you be doing?
- We are seeking a dedicated Credit Admin Accounts Lead to join our team, ensuring efficient loan funding activities, payment processing, and account reconciliations while adhering to compliance legislation, policies, and process guidelines.
- Other responsibilities include;- Oversee daily loan account payments, ensuring adherence to AML/CTF legislation, and upload and advance new loan files within compliance guidelines.-
- Reconcile loan clearing and general ledger accounts, monitor and investigate overnight error reports, and address reconciliation challenges.-
- Manage loan account closures, process Consumer Credit Insurance refunds, and manage direct debit authority forms.-
- Lead stakeholder management with internal and external teams, conduct quarterly reviews of procedure manuals, and implement and assist with training for process changes.-
- Perform daily data entry for loan refinanced journals and cheque repayments, respond to member payment queries, manage inboxes, and escalate significant repayments for AML/CTF issues.-
- Providing relief as required and perform other duties as requested from time to timeWhat are we looking for in you?- Strong attention to detail and ability to adhere to compliance regulations.-
- Excellent organisational and time management skills.-
- Proactive problem-solving abilities and stakeholder engagement skills.-
- Experience in managing loan accounts and reconciliation processes.What can we offer you?
- A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth and our culture. We value that everyone is different, and we strive to encourage everyone to reach their pinnacle. RAC are committed to developing our internal talent and this could be an ideal time to join our diverse and varied organisation that is currently going through a significant transformation. In addition to this we offer:
- Access to RAC member benefits-
- An established Diversity & Inclusion strategy-
- Generous discounts on home, contents and car insurance plus free roadside assistance-
- In-house Health and Wellness programs-
- A competitive base salary plus super (ability to purchase additional leave)-
- A very active Social Club - join one of the most active social clubs in Perth with over 900 membersHow to Apply
- #BetterJourneys
- #LI-MO1

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