Customer Service Coordinator

3 days ago

Kembla Grange, Australia PrixCar Services Full time

**Job No**:
**B254568**
***

**Location**:
**Minto/ Kembla Grange**
***

***:
**The Company**:
PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 30 years we have grown to offer a wide range of specialised services including damage surveys, paint & panel rectifications, vehicle build ups including fleet conversions, vehicle storage, PDI services, detailing, vehicle registrations, and vehicle transport. With more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

**The Opportunity**:
Due to recent growth, we currently have an opportunity for a Customer Service Coordinator to join our Business Partnerships team. Key focus of the role is supporting the key account team in delivering a high level of customer service to both our major clients as well as our internal customers. A key requirement will be to develop and maintain working relationships with designated OEM accounts, ensuring day to day service delivery, management of data and effective communication is delivered throughout the business.

**Key Responsibilities include**:

- Prompt and effective follow-up and response to internal/external customer enquiries and concerns
- Be the primary contact nationally for day to day operational issues
- Manage business relationships with internal/external customers
- Provide support in providing excellent customer service in a professional, empathetic and solution orientated approach
- Assist in managing the customers' performance within agreed contractual parameters
- Identify opportunities for improvements in processes and procedures to ultimately enhance the customer experience
- Provide daily/weekly/monthly reports on business activities as/when required
- Coordinate end to end contract life cycle management
- Support the customers’ performance within agreed contractual parameters to deliver quality customer service
- Planning and coordination of account tasks, including coordinating changing tasks to achieve optimal customer requirements

**About you**:

- At least 2 years’ experience in a similar role
- Strong communication skills including written, verbal, presentation and effective persuasion skills
- A quick learner, a problem solver and diligently follow up on outstanding issues
- The ability to plan and execute according to plan
- Excellent organisational and time management skills, having the ability to cope well with multiple tasks and responsibilities
- Ability to work independently with mínimal supervision as well as work collaboratively and effectively in a team environment
- Customer-centric individual and can handle stressful situations in a professional and effective manner

If you feel that this challenge and opportunity is right for you, we would love to hear from you

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume.

Prixcar values of **_Play_**, **_Passion_** and **_Care_** underpin everything we do. We **_PLAY_** as a team, provide service excellence with **_PASSION_** and we **_CARE_** for our people and customers. _Join us and be part of our industry changing journey_

  • Account Coordinator

    5 hours ago

    Kembla Grange, Australia Prixcar Services Full time

    **The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 30 years we have grown to offer a wide range of specialised services including damage surveys, paint & panel rectifications, vehicle build ups including fleet...

  • Key Account Coordinator

    5 days ago

    Kembla Grange, Australia PrixCar Services Full time

    **Job No**: **A254568** *** **Location**: **Minto/ Kembla Grange** *** ***: **The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 30 years we have grown to offer a wide range of specialised services including damage...

  • Customer Service Coordinator

    3 days ago

    Port Kembla, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. Coates Customer Service Coordinators** (based in Port Kembla) **perform a critical...

  • Customer Service Team Member

    3 days ago

    Kembla Grange, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Customer Service Coordinator

    3 days ago

    Port Kembla, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Customer Service Coordinator

    3 days ago

    Port Kembla, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **The next step in your career starts here** - Casual position - Grow your career...

  • Account Coordinator

    1 week ago

    Port Kembla, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND® steel...

  • Maintenance Supervisor

    1 week ago

    Kembla Grange, Australia PrixCar Services Full time

    **Job No**: **ATR240690** *** **Location**: **Kembla Grange** *** ***: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage, committed to providing a first-class service to its' prestigious automotive client base. We are currently seeking a...

  • Support Worker

    1 week ago

    Kembla Grange, Australia Northcott Full time

    Casual support worker positions in Kembla Grange - $37.85 per hour (include casual loading) - Join an inclusive and supportive workplace **About the role**: Northcott is currently looking for two committed, friendly and professional individuals to join our team at Kembla Grange on a casual basis. Reporting to the Coordinator, you will be required to...

  • Support Worker

    5 hours ago

    Kembla Grange, Australia Northcott Full time

    x5 Casual Support Worker roles in Kembla Grange - Must be willing to do active nights = great rates $$$ - Many shifts available and very possible for perm in future **About the role**: Northcott is currently looking for two committed, friendly and professional individuals to join our team at Kembla Grange on a casual basis. Reporting to the Coordinator,...