Customer Service

4 days ago

Perth, Western Australia NEXTDC Full time $90,000 - $120,000 per year
Company Description

At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. 

NEXTDC is an exciting ASX 100-listed technology company, only 14 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer's digital infrastructure. 

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. 

Where Cloud lives and AI thrives 

Job Description

Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.   

As our Customer Service Team Leader you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.  

  • Working location: Perth 
  • Working arrangement: Onsite, Monday to Friday, 8am to 4pm or 7am to 3pm

Some of the tasks you'll be responsible for:  

  • First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc.   
  • Manage last minute shift changes, sourcing solutions to cover unplanned leave    
  • Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster   
  • Managing front of house across multiple sites   
  • Acting as the first point of escalation for your team, providing efficient and effective resolution to issues    
  • Continuous improvement reviews for processes and best practices.  
Qualifications

You thrive working in a collaborative team environment, but you're also able to work autonomously, taking ownership and accountability for all aspects of your role. You're also adaptable and cope effectively with complexity and change. You're always thinking outside the box to determine ways in which you can provide a world class experience for our customers.  

  • Previous Team Leading experience within a customer service environment   
  • Demonstrate knowledge and understanding of our incident management procedures and Facility Rules    
  • Proven ability to support our critical infrastructure escalations as required to the appropriate support team   
  • Ensure accurate recording of all information and carrying out audits of records   
  • Must be an Australian Citizen to meet security clearance requirements, and hold a Security Licence (Class 1A or state equivalent) with a current Baseline or NV1 AGSVA clearance 
Additional Information
  • Opportunity to deliver landmark infrastructure projects shaping Australia's digital economy.  
  • A values driven culture built on innovation, collaboration and growth.  
  • Inclusive, diverse and values-driven working culture  
  • Great opportunities to progress within our company (grow as we grow) 

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

  • Customer Service

    2 days ago

    Perth, Western Australia Front-line Resources Management PL Full time $60,000 - $80,000 per year

    Our client:With an impressive global reach, this is a freight forwarder who is proud of their reputation for delivering exceptional customer service. Responsibilities: Co-ordinating customer shipments with origin office, whilst continuing to monitor shipments until destination deliveryProviding quotes to customers, liaising with shipping linesUpdating...

  • Customer Service

    2 days ago

    Perth, Western Australia Highway Dry Cleaners Full time $40,000 - $60,000 per year

    Dry Cleaning Customer Service - CottesloeWe're looking for an organised, energetic and motivated casual or part-time employee to work in our busy drycleaning plant in Cottesloe.Excellent customer service is a must.The role will be customer service focused, with tasks including but not limited to:Serving customers and taking in garments over the...

  • Customer Service

    4 days ago

    Perth, Western Australia NEXTDC Full time $90,000 - $120,000 per year

    Company Description At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. NEXTDC is an exciting ASX 100-listed technology...

  • Customer Service

    2 days ago

    Perth, Western Australia NEXTDC Full time $80,000 - $120,000 per year

    Company DescriptionAt NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.NEXTDC is an exciting ASX 100-listed technology...

  • Customer Service

    2 days ago

    Perth, Western Australia Total Tools O'Connor Full time $40,000 - $60,000 per year

    Total Tools O'ConnorAre seeking a skilled and passionate Customer Service person to join our teamIf you are people person with a trades or retail background, then apply nowSkills:Basic to Intermediate MS Office skillsStrong work ethic, reliable and punctualPassionate, highly motivated, and a team playerWilling to learn, specifically to increase product...

  • Customer Service

    2 weeks ago

    Perth, Western Australia Team Global Express Full time $50,000 - $80,000 per year

    We are looking for enthusiastic, energetic, and reliable Customer Service Consultant to join our friendly team based at Perth Airport .Every interaction is an opportunity to connect with our customers and make a difference.Abou the roleFull-time, Monday to Friday, 9:00 AM – 5:00 PMHandle inbound and outbound customer interactions via phone, email, and...

  • Customer Service

    4 days ago

    Perth, Western Australia VetPartners Full time $45,000 - $65,000 per year

    We are a group of Vet Clinics that operate under a few different names, but are all part of the VetPartners family, and every one of our clinics takes pride in connecting with the local community, putting the health and happiness of pets first. So no matter where you happen to be currently, or if you find yourself moving, you can find the same loving care...

  • Customer Service Representative

    4 days ago

    Perth, Western Australia Switch Cars Full time $104,000 - $130,878 per year

    About the role We are looking for a dedicated and customer-focused Customer Service Representative to join our team at SwitchCars in Welshpool, WA. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to enhance their experience with our company.What you'll be doingRespond to...

  • Customer Service Officer

    6 days ago

    Perth, Western Australia Djinda Produce Full time $50,000 - $80,000 per year

    Customer Service OfficerThis is an exciting opportunity to join our team as a Customer Service Officer, based in our Perth Airport Office.The successful applicant will be someone who enjoys working in a team orientated business, providing customer support to our clients along with general administrative duties.About UsDjinda Produce is an 100% Aboriginal...

  • Customer Service Coordinator

    5 days ago

    Perth, Western Australia UPL Ltd Full time

    Customer Service CoordinatorJob Id: 11631City:Adelaide, Western Australia, AustraliaDepartment: SCMFunction: SCMEmployee Type: Permanent Full TimeSeniority Level: ExecutiveDescription: Role Title: Customer Service CoordinatorReports To: Supply Chain Manager ANZBusiness Unit: Supply ChainSub Business Unit: Customer Service, Warehousing and LogisticsLocation:...