Property Management

**Bulimba, QLD**:
Due to growth Belle Property Bulimba are looking for a motivated, energetic and determined individual who is excited about building their career in real estate.

We are a boutique real estate office, and we believe that great people make a great business. We value integrity, trust and sincerity as much as we value hard work, determination and success. This exciting opportunity will allow you to play an integral role in our successful and enthusiastic team.

We are looking for someone who is keen to learn and grow with the team.

**Your key duties will include (but are not limited to)**:

- Market properties to the Belle Property standards
- Book and conduct open homes and/or private viewings, as needed
- Manage prospective tenants and provide advice to the lessor based on market conditions and tenant feedback
- Manage ingoing tenant process including bond lodgement and tenancy sign up
- Conduct entry reports and all activities required legislatively with rigorous attention to detail
- Conduct routine inspections as per the management authority and legislation requirements
- Monitor and action rent arrears daily, including updating the lessor, issuing of any notices as per legislation and tribunal lodgement and attendance, as required
- Manage tenancy agreement renewals, including rent reviews, within legislated timelines
- Record and act on all maintenance and repairs in accordance with legislation, the management authority and lessor instruction
- Issuing of any notices for breach of the tenancy agreement and any other notices, as required
- Conduct vacate inspections as per legislative requirements ensuring the standard of the property is maintained
- Manage vacating tenant process including feedback to the lessor, exiting tenant and finalisation of the bond
- Manage and negotiate tenant and/or lessor concerns/disputes with empathy and a view to finding a solution
- Prepare, lodge and attend tribunal as a representative of the agency and the lessor
- Manage insurance claims on behalf of the lessor, including lodgement with all necessary paperwork, follow through to completion providing regular updates to the lessor
- Provide advice to the lessor on maintaining the quality of their investment property and recommendations to improve the ROI
- Preparation of all tenancy related forms, including tenancy agreements, bond forms, entry, exit and routine reports
- Review and update templates and processes in line with the department strategy
- Ensure accurate filing of all documents and correspondence within agency property management software or in hard copy, if required
- Process lessor bills and tenant invoices as required and in-line with the management authority
- Keep up to date with relevant legislation/s and be prepared to share that knowledge with the team
- Carry out duties as instructed by the lessor within the provisions of legislation and the management authority
- Lead by example in actively supporting and developing a positive team culture and morale
- Support other team members in achieving their goals and work requirements, including support around Tribunal attendance, insurance claims and other escalated activities
- Attend to enquiries, correspondence and complaints in a prompt and courteous manner
- Act as an escalation point for queries, complaints and process understanding
- Maintain personal presentation in a corporate and professional manner
- Other duties as may be required from time to time

**To be successful in this role, you will ideally demonstrate**:

- Must have prior experience in all aspects of property management
- Current Industry standard certifications
- Reliable car/drivers licence
- Finley tuned negotiation skills
- Excellent phone manner
- Corporate presentation
- An eye for attention to detail
- Strong computer skills
- Organised, reliable and be willing to take on a diverse range of tasks