Operations Excellence Analyst

**Overview
**The role is responsible for assisting in the facilitation and delivery of improvements to business processes, supporting organisational change and improving standard of output. This role will build and develop effective working relationships with internal and external stakeholders to assist in the delivery of operational initiatives.
The role will form part of and collaboratively contribute to the Operations Integrity & Data Insights team that is responsible for providing insights and continuous improvement for Link Group APAC Operations

**Key Accountabilities and Main Responsibilities**
- **Assist in the design of process improvement initiatives to enable better business processes and drive efficiencies**:

- **Actively work with stakeholders to assist in changing processes and implementing changes to achieving organisational success**:

- **Document, measure and analyse processes to understand issues, root cause of issues and recommend potential solutions**:

- **Qualification of costs/benefits**:

- **Leverage from broader quality team analysing quality reporting to identify potential improvements**:

- **Engage with stakeholders to map processes and gain better understanding of requirements so that changes can be implemented effectively**:

- **Assist and support organisation initiatives to drive change and achieve operational excellence**:

- **Conduct post implementation reviews to ensure deliverables are being met and achieving benefits**:

- **Manage stakeholders at various levels of the business to achieve the desired outcomes
**Experience & Personal Attributes**
- **Strong verbal and written communication skills**:

- **Highly organised with excellent time management skills - ability and commitment to meet deadlines**:

- **Ability to interpret policies and procedures**:

- **Attention to detail and accuracy**:

- **Excellent researching and problem solving skills**:

- **Good stakeholder management**:

- **Superannuation knowledge**:

- **Advanced Microsoft Office skills (Excel, Word, Power Point, Visio, MS Project)**:

- **Exposure to Process Improvement Methodologies**:

- **Change Management experience**:

- **Tertiary qualifications in related field**

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.