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Team Leader

2 weeks ago

South Wharf, Australia Orikan Full time

**Introduction**:
About Orikan
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
**Description**:
Are you ready to take the lead in a fast-paced, people-first environment where customer experience is everything? At Orikan, we’re looking for a passionate and driven Customer Service Team Leader to guide a high-performing team of inbound professionals and help shape the future of service excellence.
This is your chance to step into a pivotal role where your leadership will directly influence team culture, performance outcomes, and customer satisfaction. Whether your background is in contact centres, retail, or another customer-focused setting, if you’ve got the energy to coach, inspire, and deliver results—we want to hear from you.
What Makes This Role Special
**Influence & Inspire**: Lead a team of dedicated Customer Service Representatives who are committed to delivering exceptional service and help them thrive.
**Drive Performance**: Use your leadership skills to motivate, coach, and develop your team to meet KPIs and exceed expectations.
**Make an Impact**: Be part of a business that values innovation, accountability, and continuous improvement.
**Challenge & Grow**: Step into a vibrant, fast-moving environment where your leadership will shine.
**Skills and Experiences**:
What You’ll Bring to Orikan
Proven ability to lead and manage teams and workflow processes.
A natural motivator with a track record of driving performance and engagement.
Experience in coaching and developing individuals to achieve targets.
Strong understanding of performance management and feedback frameworks.
Excellent time management and organisational skills.
A customer-first mindset with strong internal and external stakeholder focus.
Outstanding communication skills—verbal and written.
Confidence in navigating interpersonal dynamics and resolving conflict.
Professionalism in every interaction, across all levels of staff, clients, and customers.