Venue Supervisor

2 days ago

Manly, Australia Mounties Group Full time

**Who We Are**

We are the Mounties Group, Australia’s #1 registered Club group. The Mounties Group employs over 900 people throughout ten venues spanning across South-West Sydney, Northern Beaches and the Central Coast.

**We are more than just a Club**

We are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate. Our business extends beyond Hospitality to Aged Care, In Home Care, Medical Specialty Facilities, Fitness and Aquatic Facilities, Learn to Swim, Leisure, Beauty, Hairdressing, Cryo, Physio, Children’s Play, along with sponsorship and support to local Adult and Junior Sporting teams totaling 3000 members and Major Sponsor of the Mounties Care - Care Flight Helicopter.

**About the Role**

We are looking to appoint a committed Venue Supervisor to join our close-knit team at Manly Bowling Club on a C**asual** basis.

The Venue Supervisor will oversee all day-to-day operations throughout our Venue, including managing the employee performance life cycle including supervision of staff, training and development. You will be goal oriented and possess a “hands on” approach while maintaining a high level of confidentiality and integrity.

More specifically, your duties will include but are not limited to:

- Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA and RCG and HACCP and Gaming Regulations
- Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
- Ensure continuous improvement of our service delivery
- Attend and manage customer complaints and issues
- Ensuring our customers’ needs are met
- Attend to customer complaints and issues
- Assist with compliance requirements by accurately updating reports in Risk Manager

**About YOU**
- Minimum 3-years experience in a similar role
- Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA/RCG, HACCP & Gaming Regulations to ensure the Clubs compliance
- Proven track record delivering exemplary customer service that anticipate and exceed customer expectations
- Ability to lead and coach our successful team
- Excellent problem solving and decision-making skills
- Immaculate grooming and presentation
- Attentive, empathetic and compassionate
- Strong time management skills
- Strong cultural awareness and appreciation
- Availability to work a flexible roster that includes days, nights, weekends and public holidays
- Current NSW RSA & RCG competency certification (or willing to obtain)
- Certificate IV in Hospitality or equivalent (preferred)

**Our Commitment to you**
- A supportive and inclusive environment
- Access to ongoing learning and development opportunities
- Discounted meals
- Free onsite parking
- Uniforms provided

**Could you be our new Venue Supervisor?**

If you are a passionate individual that wants to make a difference and possess a “hands on” approach whilst maintaining a high level of confidentiality and integrity - then this might be the role for you

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