Customer Service Advisor

6 days ago

Melbourne City Centre, Australia HAYS Full time

**Your new company**
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing

**Your new role**
As part of the Payments Operations team at NAB, your main responsibilities will include:

- Perform a range of routine administrative & back end processing activities
- Taking inbound calls from both consumer and merchant customers who dispute a payment.
- Making outbound calls to customers who have lodged a dispute online.
- Probing potential payment disputes and performing chargebacks where necessary
- Handling 15-20 calls per day
- Providing an excellent level of customer service

This position is a full time 12-month temporary assignment commencing on the 5th September, with the potential to extend or go permanent. You will be paid $32.69ph. You will have a hybrid working environment, in the office 2-3 days a week from Monday to Friday between the hours of 8:30-5:00pm.

**What you'll need to succeed**
- At least 6 months customer service experience
- Ideally experience in Banking or Telecoms
- Excellent communication skills
- A high energy individual with the ability to problem solve

**What you'll get in return**
In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2687461

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