Account Manager

Pure account manager, client facing role in cleaning & hygiene chemicals
- All food industry Sales, QAs & Food Technologists encouraged to apply
- Autonomous role where you can WFH & plan your own schedule

**COMPANY**

ROC Consulting is proud to be partnering with one of Australia's best supplier of industrial cleaning and hygiene chemicals and services. The business specialises in providing customized chemical solutions allowing Australian businesses to operate to the highest safety standards possible. As experts in their field, they offer not only the consumable chemical products, but also professional consultation services to advise clients on best process and practice as well as regular maintenance and servicing of capital equipment.

The company can service any industry however they hold an enviable market share in the food and beverage manufacturing, meat production, food processing, dairy, small goods industries. Other markets of operations include mining, manufacturing, wineries, petrochemical, general industrial and more.

Over their 30+ years of operations, the company has gained a trusted reputation for the quality of their products and reliability of their sales and service teams. That same sales and service teams enjoy a positive work-life balance and are afforded genuine opportunities for career development and earnings.

**POSITION**

An Account Manager position has now become available due to increased customer demand throughout Victoria.

You will be joining a well-established VIC team and will be the key account holder for some of the state's largest food customers.

Your responsibilities will include:

- Maintain a portfolio of Key Customers both metro and regionally based.
- Regularly visit QA Managers, Contract Cleaners & Operations staff onsite.
- Provide consultative support surrounding their current cleaning and hygiene practices.
- Encourage customer adoption of additional services.
- Regularly service and maintain chemical dispensing units on off-site premises.
- Deal directly with customers to recommend upgrades or changes to their current plant.
- Carry out chemical cleaning to a range of designated sites.
- Visit multiple sites to deliver chemicals and equipment.
- Produce timely and detailed service reports.
- Establishing and maintaining relevant service-related information.

Due to the nature of the food manufacturing and processing industry, site visits will often occur after hours. Any hours worked outside of standard working hours will be given as time in lieu.

**BENEFITS**
- Pure account management role - no selling required
- Highly competitive Salary between **$75K - $100K + Super + Vehicle + Comms**:

- Ability to plan your work schedule, client visits and regional plan however you see fit
- Genuine career progression opportunities
- Best industry knowledge at your fingertips from your mentors & managers
- National company with opportunity to travel Australia

**EXPERIENCE REQUIRED**

To be considered for this position it is vital that you have the below experience:

- Minimum 2+ years in the cleaning & hygiene, food manufacturing or processing or industrial cleaning industry.
- Hands on experience working onsite and with customers.
- Working knowledge of cleaning protocols & procedures.
- A high level of customer service skills.
- Capacity to work completely autonomously.
- Strong communication and customer service skills
- High attention to detail and excellent organisational skills

Although not necessary, the following attributes would also be advantageous:

- Knowledge of Cleaning in Place (CIP) systems
- A degree of mechanical aptitude and advanced problem solving capabilities

You will be someone who is motivated, tenacious, passionate, driven and hungry to pave a long-term successful career with a top industry leader.

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