Intake/engagement Coordinator

1 week ago

Blacktown, Australia FlexiHome Care Full time

We are excited to expand our team and are looking for a **Intake/Engagement Coordinator **to join us This is an incredible opportunity to join an amazing organisation that promotes authenticity, purposefulness, responsibility, and understanding, with a mission to empower the vulnerable and people living with a disability.

**FlexiHome Care** provides a wide range of in-home and community care support services to disabled people of all ages. We provide flexible disability support services that are centred on the client's needs and want. We provide our participant services beyond what is expected from us as we want to give them the best life they can achieve within our capability.

**Purpose of Role**
- The main purpose of the Intake/ Engagement Coordinator is to coordinate the intake process that identifies client support needs including co-designing supports, development of service quotes and client agreements, and collation of client-specific data._

**Main duties and responsibilities**

Core objectives include:

- Networking and liaising with key hospitals, support coordinators, and other relevant healthcare stakeholders.
- Undertake activities to grow enquiries which may include expos, networking events, accommodation listings, presentations to referrer groups, and meetings with potential new referrers.
- Embed the introduction of new approaches to improve client experience and drive new business.
- Actively manage client intake and transition delivery of high-quality service, including reporting, documentation, and other duties as needed.
- Attendance at Expos, networking events, and applicable presentations with the aim to increase business profile and reputation in the community.
- Work proactively and positively with customers and stakeholders, including families, guardians, support coordinators, and the NDIA.
- Drive business development and account-related activity that supports the business growth aspirations.
- Responding to requests for communication support from internal and external departments.
- Planning and scheduling content for communication channels.
- Drive and develop new accounts with the aim to support business mission and values whilst managing KPI requirements soundly.
- Assist with the collection and analysis of client engagement data to monitor client experience.
- Provide weekly (or as directed) reports to the CEO that include new customer data, trends, and positive outcomes.
- Understands the intent and framework of relevant compliance legislation, quality standards, policies, and procedures relevant to the role, and where to find necessary information.
- The above list is not exhaustive and the role may change to meet the overall objectives of the company*

**Person Specification**

**Qualifications & Experience**
- management and prioritising skills and fluent in Microsoft office.
- VALID NSW DRIVERS LICENCE IS REQUIRED FOR THIS POSITION*

**Knowledge**
- Knowledge of the Social, Community, Home Care and Disability Services Award (highly desirable but training available)

**Worker Checks**
- NDIS Clearance
- WWC Check

**Job Types**: Full-time, Part-time

**Salary**: $28.00 - $33.00 per hour

Schedule:

- Monday to Friday

Licence/Certification:

- Australian Driver's Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Business Development Manager

    1 week ago

    Blacktown, New South Wales, Australia Ability Choice Care Full time $80,000 - $120,000 per year

    Blacktown, Sydney NSWAged & Disability Support (Community Services & Development)Full time$110,000 – $120,000 per yearAbility Choice Care is a registered NDIS provider established to empower participants, deliver insightful and integral care and pursue the achievement of participants goals and aspirations. Ability Choice Care values the participants choice...

  • Care Advisor

    1 week ago

    Blacktown, Australia MAYDAY Full time

    MAYDAY Healthcare is delighted to be partnered with an incredible **NFP Home Care Provider and well-known Community Organisation.** Are you an **innovative, passionate individual **who has a background in **Home Care packaging/ Support coordination?** You will play a pivotal role in supporting home care clients from intake through to management. Be part of...

  • Sil Support Officer

    1 week ago

    Blacktown, Australia Maple Community Services Full time

    **Join Our Team at Maple Community Services** **About Us** At Maple Community Services, we are a NDIS approved Disability Service Provider dedicated to enhancing the lives of people with all abilities across Australia. Since our inception in 2018, we've specialised in Mental Health and supporting individuals with Criminal Convictions, but our services...

  • Member Activities Coordinator

    17 hours ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **Join Our Team as a Members Activities Coordinator!** Are you ready to dive into the heart of entertainment and create unforgettable experiences for Workers Lifestyle Group's vibrant community? At Workers Lifestyle Group, we're not just about venues; we're about crafting lifestyles. With three bustling locations and a membership base of over 55,000, we're...

  • Support Coordinator

    6 days ago

    Blacktown, New South Wales, Australia Apex Community Carers Full time $60,000 - $90,000 per year

    Company DescriptionApex Community Carers in Blacktown, NSW, provides compassionate support to individuals with disabilities, troubled youth, ex-offenders, and others in need. With a team of 20 qualified support workers, we offer assistance in daily living activities and community access. Our services cover a wide range of areas including daily tasks, shared...

  • Casual Program Coordinator

    1 week ago

    Blacktown, New South Wales, Australia Cricket NSW Full time $40,000 - $60,000 per year

    · Inspire everyone to play and love cricket · Currently recruiting casuals across Blacktown, Nepean and Hawkesbury regions · Cricket knowledge is not essential, we'll teach you the ropes ABOUT US Cricket NSW (CNSW) is focused on leading and growing the game throughout the state. We oversee all cricket from elite professional teams to community,...

  • Lifestyle Coordinator

    17 hours ago

    Blacktown, Australia Catholic Healthcare Full time

    **Job Description**: - ** Permanent full-time position (Mon-Fri from 8:30am to 4:30pm)**: - ** St Hedwig, Blacktown NSW**: - ** Not for profit salary packaging benefits** St Hedwig is a thriving residential aged care community that promotes a philosophy that recognizes the value and individuality of each resident. Reporting to the Residential Manager,...

  • Rostering Coordinator

    1 week ago

    Blacktown, New South Wales, Australia SydWest Multicultural Services Full time $60,000 - $90,000 per year

    SydWest is a leading community organisation committed to empowering and supporting individuals from diverse backgrounds across Greater Western Sydney. We are a leading organisation on cultural diversity, offering flexible and integrated services across the life cycle for refugees and migrant support for seniors,  women and families, youth, housing support...

  • Residential Care Officer/ Team Leader

    2 weeks ago

    Blacktown, New South Wales, Australia Sylvanvale Full time $80,000 - $90,000 per year

    Sylvanvale Limited is an award winning, not-for-profit service provider that supports over 750 people with disability. We pride ourselves on assisting individuals, from a range of diverse cultural backgrounds, to live and participate in their community as they choose. Our services are provided at sites across greater Sydney including the Blue Mountains.About...

  • Coordinator Environmental Strategy and Mitigation

    1 week ago

    Blacktown, Australia Blacktown City Council Full time

    **Job No**:BC3253** **Location**:Blacktown, NSW** **Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and...