Coordinator Customer Focus

**Coordinator Customer Focus**

**Permanent Full Time**

**Band 7 Salary Range: $108,542.02 to $116,620.47 plus 12% superannuation**

**_Do you want to make an IMPACT? _**

**About this Role**

As the Coordinator Customer Focus you will provide strategic oversight and lead contemporary practices in customer service including Contact Centre, Headquarters reception and Corporate Facilities operations.

**In this role you will**

- Oversee the daily operations of the Contact Centre, Headquarters reception, and Corporate Facilities to ensure high levels of customer service, presentation and cleanliness.
- Lead the Corporate Facilities team, ensuring that Council’s buildings and public-facing spaces are maintained to a high standard.
- Coordinates the management of assets at Corporate Headquarters and Council Service Centres/Libraries, ensuring up-to-date asset management plans for all office-based equipment.
- Develop, implement, monitor and report on the Community Satisfaction Survey Engagement Plan and Customer Experience Strategy which ensures high productivity outputs in line with community expectations.

**About You**

For this position we are seeking a highly motivated individual with the ability to lead an effective, high functioning, cohesive team and achieve team objectives.

**You will have**

**Essential**:

- Demonstrated experience in managing and coordinating a customer service or contact centre environment.
- Demonstrated experience in change management, innovation and process improvement.
- Relevant tertiary qualification with several years of experience, or lesser formal qualifications with extensive relevant experience in the management of customer service provision.
- A current Victorian Drivers Licence

**Desirable**:

- A Certificate IV in Customer Contact and/or Certificate IV in Training and Assessment, or willingness to commence immediate studies towards one of these qualifications in the absence of an existing tertiary qualification.

All successful applicants are required to undergo a Police Check and hold a valid employee Working with Children Check.

**_Go Further at Latrobe City Council _**

A career with us begins with a desire to empower and make positive change within our Latrobe City community. At Council you will get stuck into interesting work and experience growth as you see the impact you make unfold right in front of you.

**Why work for us?**

At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.

We offer a range of training and Personal Development opportunities including a structured Leadership Development Program and study assistance.

At Latrobe City Council you will enjoy flexible working options, we offer benefits such as salary packaging and access to our health and wellbeing programs.

We want you to join our team and provide the best services possible for a fast-growing regional municipality in the heart of Gippsland.

**To Apply**

Applications will close at **5.00pm Sunday 16 November 2025.**

Contact **Lauren Carey, Manager Engagement and Customer Focus**on **0418 147 788**for a confidential discussion.

**Child Safe Organisation**

Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing, and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.

**Diversity and Inclusion**

At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.