Foundation Program Coordinator

Are you an exceptional problem solver looking to work in a fast-paced call centre environment?

Our member experience consultants are our frontline heroes. They are the voice of our company and provide vital support to our members who reach out with questions about their private healthcare cover and needs.

Ideal applicants have exceptional organisational, communication skills and thrive on giving excellent customer service.

In this full-time role, you will:

- Deliver exceptional service to existing and new customers.
- Positively interact with our members through telephone, email and webchat
- Communicate complete and consistent advice to help members make informed decisions about their private health needs.
- Undertake a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions.
- Accurately maintain and update membership records.
- Proactively engage in team activities to continually develop a practical understanding of overall business strategies and programs of work
- Experience working in an outbound or inbound contact centre
- Excellent verbal and written communication skills
- Experience in navigating multiple computer applications

We look for people who

- Enjoy talking to people over the phone, problem solving and love working to a schedule
- Are accountable for their development and want to show up for their team and our members
- Are resilient, highly motivated, and consider feedback as a gift
- Understand the difference between a great customer experience and an exceptional one
- Are empathetic to our members and one another - we need you to connect with our members genuinely
- Ask questions and listen to answers – excellent communicators
- Are capable of using multiple systems and processes as part of your day to day role
- Are looking to be challenged and challenge themselves to keep learning and developing, are self-motivated, curious and open minded
- Have a FAME mindset - you’re flexible, adaptable, mobile and energised

What we offer in return - a job with all the optional extras

- 6 weeks role specific in person training including what are key performance indicators, conversational frameworks, understanding the Private Health Insurance industry and our products and services
- Hybrid working - 50/50 split of working from home and in office days following successful completion of your probation (as well as a work from home allowance)
- Unlimited access to our health and wellbeing partner, Sonder for you and your family
- 47% discount on private health insurance
- Paid parental leave (after 12 months employment)
- Access to leaders who are committed to growing and developing our people

More information

Applications close 11.59pm 5th October 2025. Successful applicants will be invited to an in-person assessment centre, with a planned start date in November 2025.

If you have questions about the role please contact the People & Culture team at hireme@lhs.com.au

Candidates will be required to undergo a national police check and have working rights in Australia.

We are also hiring for a role to coordinate and support the activities of the Latrobe Health Services Foundation, with a focus on managing our Foundation Grants Program.

In this role, you will:

- Manage the end-to-end grants process: promotion, application, assessment, and acquittal.
- Build and maintain relationships with community organisations, academic institutions, and health sector partners.
- Support the development and implementation of innovative health initiatives.
- Monitor and report on program outcomes and community impact.
- Represent the Foundation at community events and meetings.
- Experience in grants program management or community development.
- Strong communication and stakeholder engagement skills.
- Ability to work independently and collaboratively in a dynamic environment.
- Tertiary qualifications in Public Health, Community Development, Health Promotion, or Social Sciences (or equivalent experience).

We look for people who

- Are passionate about improving community health and wellbeing through meaningful programs and partnerships.
- Thrive in a collaborative environment and enjoy building strong relationships with diverse stakeholders.
- Are proactive, organised, and able to manage multiple priorities with confidence and care.
- Communicate clearly and effectively — whether writing grant guidelines or presenting at community events.
- Are curious, data-informed, and always looking for ways to improve processes and outcomes.
- Embrace flexibility and bring a positive, solutions-focused mindset to their work.
- Are aligned with our values and committed to making a difference in regional and rural communities.
- Have a FAME mindset — you're Flexible, Adaptable, Mobile, and Energised

Candidates will be required to undergo a national police check and have working rights in Australia.

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