Customer Focus Agent

1 week ago

Morwell, Australia LaTrobe City Council Full time

**Customer Focus Agent**

**Temporary Full Time until 27 November 2026**

**Location: Morwell, Victoria**

**Band 4 Salary range: $73,617.96 - $78,471.29 per year plus 12% Superannuation**

**Department: Engagement & Customer Focus**

**_Do you want to make an IMPACT? _**

Are you passionate about customer service and highly motivated with a genuine interest to assist customers? Then this is your chance to join our passionate Customer Focus Team. If you are looking for a rewarding career that provides you with the capacity to give back to your community, then we would love to hear from you.

**About the role**

As a member of the Customer Focus Team, you will work across both our Contact Centre and Headquarters Front Counter providing a high level of customer service to Latrobe City Councils customers.

As the first point of contact for customer calls and face to face enquiries, you will provide a level of service to the Latrobe City community that exceeds expectations. You will be a part of actively promoting Council services to the community, ensuring information is provided in a prompt, professional and courteous manner.

You will have the opportunity to become part of an energetic, enthusiastic and friendly customer service team that work collaboratively, providing support to one and other to deliver astounding results.

**About You**

We are currently seeking someone with a helpful attitude, excellent communication skills and passion for providing a positive customer service experience to the community of Latrobe City.

**You will have**:

- Previous experience in the customer service sector; either customer facing or over the phone.
- A genuine passion for providing excellent customer service
- Demonstrated computer skills with the ability to learn new programs and software quickly and efficiently.
- Proven written and verbal communication skills
- Ability to contribute to a team environment as well as operate alone

**To apply**

Applications close at **11:59PM**on **Tuesday 11 November 2025.**

Contact **N**yabiey Jiath,**Team Leader Customer Focus**on **5128 2428**for a confidential discussion.

**Child Safe Organisation**

Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.

**Diversity and Inclusion**

At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

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