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Marketplace & Omnichannel Growth Lead

2 weeks ago

Greater Brisbane QLD, Australia Michael Hill Full time

There’s something special about being part of a team that connects with customers across multiple channels to create memorable moments. Michael Hill, a leading premium international fine jeweller, is on an exciting digital transformation journey. We’re looking for a talented **Marketplace & Omnichannel Growth Lead** to join our team in a full-time, permanent role based in Brisbane.

Reporting to the Digital Trading Manager this role will be instrumental in growing and expanding our Marketplace and Omnichannel sales channels. You’ll be working closely with teams across Digital, IT, and Retail Operations to ensure a seamless experience across online and offline sales channels, optimising performance to meet growing consumer demand.

**The opportunity**:
In this role, you will:

- Develop and implement strategies to grow and expand Marketplace sales
- Develop and implement strategies to grow Omnichannel sales
- Strategically identify opportunities to optimise and grow our Virtual Sales channel
- Define project objectives, scope, and responsibilities, identifying risks and dependencies and putting in place mitigation plans
- Analyse data, customer trends, and market insights to identify opportunities for growth
- Build business cases and communicate costs and benefits for each project
- Manage financial planning, forecasting, and inventory management
- Oversee product uploads, ensuring accuracy and alignment with brand guidelines
- Execute marketplace promotional activity and manage wmerchandising strategies
- Collaborate across teams to streamline both online and offline sales activities
- Maintain and enhance data infrastructure for accurate reporting and insights

**About you**:
To succeed in this role, you’ll bring:

- 5+ years of experience in an Digital/Ecommerce role or similar
- Experience working in an Omnichannel retail business
- Proven experience in driving growth across Omnichannel and Marketplace platforms
- Strong analytical skills with the ability to interpret complex data sets and turn them into actionable insights
- Experience with financial planning, inventory management, and data integrity management
- A growth mindset, excellent problem-solving abilities, and a proactive approach
- Exceptional attention to detail and an ability to thrive in a fast-paced, dynamic environment
- Strong communication and collaboration skills, with experience working across diverse teams

**What we can offer you**:

- A well-established, heritage brand with career progression opportunities
- A supportive and diverse team environment
- Access to our exclusive "Michael Hill Rewards" platform, offering discounts and cashback with multiple retailers
- Free access to our Employee Assistance Program
- Exclusive Team Member Purchase Privilege (exclusive team member pricing on MH Products)
- Flexible working arrangements with state-of-the-art tech and complimentary underground parking

Join us as we continue our digital transformation and help shape the future of Michael Hill’s Omnichannel and Marketplace growth. If you're ready for the challenge, we’d love to hear from you