Account Executive, Small Business

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

**What's the opportunity?**:
As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

**What will I be doing?**:

- Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
- Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
- Provide timely and accurate forecasts and clear visibility on revenue performance
- You’ll articulate Intercom’s value using the Command of the Message framework
- You’ll forecast and plan pacing throughout each month and quarter
- You’ll partner with SE’s to win flagship logos in the market
- You’ll partner with R&D and Marketing to act as the voice of your customers

**What skills do I need?**:

- 2+ years experience in closing role
- 1+ years selling SaaS products
- Experience in outbound prospecting
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communicator
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive environment
- Exhibits a growth mindset, intellectual curiosity, and ambition

**Benefits**:
We are a well treated bunch, with awesome benefits If there’s something important to you that’s not on this list, talk to us
- Competitive salary and equity in a fast-growing start-up
- Catered lunch every weekday, plus a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Flexible paid time off policy
- Healthcare stipend towards private health insurance for you and your partner/spouse
- MacBooks are our standard, but we also offer Windows for certain roles when needed

**Policies**

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.